Courtney Brooke
Langley,Canada
Summary
Driven by a passion for excellence in customer service and sales, I leveraged my expertise at Jacks Motorcycle Leathers to significantly enhance customer satisfaction and sales outcomes. Proficient in Microsoft Word and adept at conflict resolution, I excel in creating positive customer experiences and resolving issues efficiently, contributing to a notable increase in repeat business.
Compassionate Animal Caretaker known for productive and efficient task completion. Possess specialized skills in animal behavior observation, dietary management, and preventive health care measures. Excel in communication, empathy, and patience, ensuring unparalleled care and support for animals under supervision.
Overview
16
16
years of professional experience
Work History
Sales Associate
Jacks motorcycle leathers
Langley, BC
08.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate/Cashier
Habitat for Humanity Re Store
Chilliwack, Canada
05.2023 - 07.2023
- POS, customer service, merchandising, cashier, cleaning, pricing, cleaning, processing
Packer (seasonal)
Aritzia DC
New Westminster, Canada
11.2021 - 01.2022
- Folded and packed clothes into packing to send out, Checked to make sure right merchandise was being delivered, Checked for faulty merchandise, Warehouse safety, Box making, printing and places proper labels, organizational duties
Deli Clerk/Cashier
Ralph's Farmers Market
Langley, Canada
01.2018 - 12.2019
- Customer service, serving customers, cashier, facing products, stocking and shelving, preparing foods and baked goods, general cleaning and closing
Sales Associate
K&K Pet Foods
Langley, Canada
01.2017 - 12.2018
- Faced products, stocked shelves, took in orders, helped customers, cashier, cleaning, pricing, updated knowledge of animal care and products
Hostess/Server
Saltys Fish and Chips
Surrey, Canada
03.2014 - 06.2014
- Took orders, served, bussed tables, answered phone, worked cash register
Volunteer
BC SPCA
Kamloops, Canada
09.2011 - 12.2011
- Socialized cats and dogs, walked and exercised dogs, cleaned kennels, fed and did basic grooming for the animals, watched and made notes about the different animal's behaviour and how they interacted with their environment
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Conducted research on potential grant opportunities for the organization.
- Assisted with data entry projects to update organizational databases.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Provided guidance and support to fellow volunteers during their shifts.
Animal Care Volunteer
Fraser valley humane society
Mission, British Columbia
10.2008 - 02.2009
- Provided daily care and feeding of animals in the shelter.
- Cleaned and maintained animal enclosures, habitats, and living areas.
- Assisted with animal handling during medical exams and treatments.
- Monitored health of animals in the shelter and reported any abnormalities to staff veterinarians.
Education
AEC / DEP or Skilled Trade Certificate -
Mark Anthony Academy of Cosmetology
Langley, BC05.2014
Secondary School -
Mountain Secondary School
Langley, BC01.2012
Skills
- Warehouse Experience
- Hairstyling
- Dishwashing
- Customer Service
- Cashier
- Food Service
- Food Safety
- Cash Handling
- Microsoft Word
- Order Picking
- Packaging
- Shipping & Receiving
- RF Scanner
- Food Preparation
- Cleaning Experience
- Busser
- Pricing
- Pallet Jack
- Merchandising
- Order Processing
- Upselling
- Customer Needs Assessment
- Payment Processing
- Sales Development
- Product Sales
- Retail loss prevention
- Inventory Control
- Promotional support
- Written and oral communication skills
- Money Handling
- Product Recommendations
- Service-oriented
- Shipment Processing
- Dining area maintenance
- Sales expertise
- Cash Handling Accuracy
- Complex Problem-Solving
- Financial records analysis
- Conflict Resolution
Timeline
Sales Associate
Jacks motorcycle leathers
08.2023 - Current
Sales Associate/Cashier
Habitat for Humanity Re Store
05.2023 - 07.2023
Packer (seasonal)
Aritzia DC
11.2021 - 01.2022
Deli Clerk/Cashier
Ralph's Farmers Market
01.2018 - 12.2019
Sales Associate
K&K Pet Foods
01.2017 - 12.2018
Hostess/Server
Saltys Fish and Chips
03.2014 - 06.2014
Volunteer
BC SPCA
09.2011 - 12.2011
Animal Care Volunteer
Fraser valley humane society
10.2008 - 02.2009
AEC / DEP or Skilled Trade Certificate -
Mark Anthony Academy of Cosmetology
Secondary School -
Mountain Secondary School