Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Sushil Lahoti

Summary

Energetically contributed to Shoppers Drug Mart as a Pharmacy Assistant, enhancing customer satisfaction through meticulous claim investigation and compassionate care. Excelled in prescription interpretation and teamwork, significantly reducing patient wait times. Spearheaded workflow improvements, showcasing exceptional organizational skills and a commitment to community health.

Overview

6
6
years of professional experience

Work History

Pharmacy Assistant

Shoppers Drug Mart
04.2020 - Current
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Supported community health, participating in local health fairs and pharmacy outreach programs.
  • Coordinated with insurance companies to resolve billing and reimbursement issues.
  • Increased customer satisfaction, providing compassionate care and detailed medication instructions.
  • Enhanced team communication, organizing regular meetings to discuss workflow improvements.

Sandwich Artist

Subway
08.2018 - 03.2020
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.

Education

Post Secondary Diploma - Biotechnology Advanced

Centennial College of Applied Arts And Technology
Scarborough, ON
04.2020

Associate of Applied Science - Doctor of Pharmacy

Kakatiya University
Warangal, India
12.2017

Skills

    Prescription Interpretation

    Drug Classification Knowledge

    Insurance Billing

    Multitasking

    Organizational Skills

    Claim investigation

    Customer service and support

    Resolving Complaints

    Computer savvy

    Teamwork and Collaboration

    Customer care standards

    Critical Thinking

Languages

English
Professional Working
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Gujarati
Full Professional

Additional Information

Reference Available Upon request

Timeline

Pharmacy Assistant

Shoppers Drug Mart
04.2020 - Current

Sandwich Artist

Subway
08.2018 - 03.2020

Post Secondary Diploma - Biotechnology Advanced

Centennial College of Applied Arts And Technology

Associate of Applied Science - Doctor of Pharmacy

Kakatiya University

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Sushil Lahoti