Susan (Sue) Williams
Pleasanton
Summary
Dynamic professional with extensive experience in cash handling and customer service at Sprouts Farmers Market. Proven ability to resolve conflicts and enhance customer satisfaction, while effectively managing staff schedules and inventory. Recognized for training teams and implementing processes that improved operational efficiency and service quality.
Overview
10
10
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market Inc, Grocery
San Ramon
03.2025 - Current
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Assisted other departments when needed by providing additional support during busy periods.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Receiving Manager
BevMo! Beverages & More
Pleasanton
04.2015 - 02.2025
- Maintained a safe work environment by adhering to safety regulations and policies.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Assisted with training new employees on proper receiving practices and procedures.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Established relationships with carriers to ensure timely deliveries at competitive rates..
- Ensured accuracy in recording product information into inventory system.
- Performed daily cycle counts to assess inventory levels for accuracy purposes.
- Coordinated with vendors regarding shipping schedules and delivery expectations.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
- Managed and organized the receiving of all incoming shipments.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Received and staged incoming inventory for movement to storage or sales floor.
Assistant Manager of Tasting Room
Pat Paulsen Winery
Livermore
04.2017 - 12.2022
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Education
Graduate Certificate - Financial Forensics And Fraud Investigation
Center For Professional Investigative Training
Martinez, CA02-2002
Some College (No Degree) - Admisitration of Justice
Chabot College
Livermore, CASome College (No Degree) - Oenology (study of wine making)
UC Davis
Davis, CASkills
- Cash handling
- Customer service
- Point of sale
- Staff scheduling
- Inventory management
- Conflict resolution
Timeline
Head Cashier
Sprouts Farmers Market Inc, Grocery
03.2025 - Current
Assistant Manager of Tasting Room
Pat Paulsen Winery
04.2017 - 12.2022
Receiving Manager
BevMo! Beverages & More
04.2015 - 02.2025
Graduate Certificate - Financial Forensics And Fraud Investigation
Center For Professional Investigative Training
Some College (No Degree) - Admisitration of Justice
Chabot College
Some College (No Degree) - Oenology (study of wine making)
UC Davis