Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chanthi Naophiankham

Modesto,CA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience

Work History

Head Cashier

The Home Depot Inc
10.2021 - 04.2025
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed both cash and card purchases and returns.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Streamlined checkout process, reducing average wait time for customers.
  • Developed quick-reference guide for cashiers, reducing errors and increasing transaction speed.
  • Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
  • Oversaw implementation of new POS system, enhancing transaction efficiency.
  • Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.

Scale House Clerk

Pearl Crop, Inc.
03.2019 - 03.2021
  • Coordinated effectively with truck drivers to facilitate smooth traffic flow through the scale house area during peak times.
  • Streamlined data entry processes while maintaining high levels of accuracy when inputting weights into computer systems.
  • Helped train new employees on company-specific software programs used in daily scale house operations.
  • Assisted accounts receivable department with collections efforts by providing necessary documentation relating to disputed invoices or charges as needed.
  • Improved efficiency by streamlining scale house operations and implementing new procedures.
  • Supported inventory control efforts by accurately weighing inbound shipments and updating internal tracking systems accordingly.
  • Collaborated with management to identify areas for improvement within the scale house process, leading to increased productivity.
  • Reduced processing time for trucks entering or exiting the facility with efficient communication between drivers, dispatchers, and other staff members.
  • Supported management in various administrative tasks as needed, including filing, data entry, and creating reports.
  • Assisted in the development of a comprehensive training program for new scale house clerks, resulting in improved performance and reduced turnover.
  • Adhered to all company safety policies and procedures, contributing to a safe working environment for all employees.
  • Enhanced customer satisfaction by providing timely and accurate weight measurements for incoming and outgoing vehicles.
  • Ensured accurate billing information by verifying customer account details and promptly addressing any discrepancies.
  • Answered customer calls professionally and routed to appropriate person.
  • Dispatched orders to drivers for efficiency.
  • Used Software to track products as they arrived at and departed from facility.
  • Followed up with customers to handle delays or other issues.
  • Greeted customers and provided excellent service to internal and external clients.
  • Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
  • Checked loads to identify contents and unauthorized or highly regulated materials.

Customer Service Representative

Flowers Baking
03.2009 - 09.2013
  • Resolved disputes efficiently in stressful situations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

High School Diploma - General Studies

Johansen High School
Modesto, CA

Computer Science

Modesto Junior College
Modesto, CA

Skills

  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Cash handling
  • Verbal/written communication
  • Point of sale operation
  • Cashier training
  • Transaction approval's
  • Cash reconciliation
  • Cash register operation
  • Online order picking
  • Store opening and closing
  • Cash handling expertise
  • POS system
  • Merchandising
  • Returns processing
  • POS systems
  • Equipment troubleshooting
  • POS system proficiency
  • Payment processing
  • Schedule coordination
  • Credit card processing
  • Price verification and adjustments
  • Customer dispute resolution
  • Attention to detail
  • Customer engagement
  • Money handling
  • Workload prioritization
  • Complaint handling
  • Customer relationship management (CRM)
  • Data entry
  • Help desk support
  • Product knowledge
  • Sales support
  • Email communication
  • Microsoft windows and office

Languages

Laotian
Native or Bilingual

Timeline

Head Cashier

The Home Depot Inc
10.2021 - 04.2025

Scale House Clerk

Pearl Crop, Inc.
03.2019 - 03.2021

Customer Service Representative

Flowers Baking
03.2009 - 09.2013

High School Diploma - General Studies

Johansen High School

Computer Science

Modesto Junior College

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Chanthi Naophiankham