Susanne Hoover
Vernon,BC
Summary
Dynamic small business owner with a proven track record at Eat Good Market & Bistro, excelling in operations management and customer relations. Successfully implemented cost-control measures, enhancing profitability while maintaining quality. Skilled in staff training and relationship building, fostering a motivated team dedicated to exceptional service and compliance with health regulations.
Overview
21
21
years of professional experience
Work History
Owner
Eat Good Market & Bistro-Lord Aberdeen Market & Liquor Store
09.2007 - 09.2025
- Managed inventory systems to ensure optimal stock levels and minimize waste
- Trained and mentored staff in best practices for food safety and customer service
- Implemented cost-control measures to improve profitability without compromising quality
- Established vendor relationships to secure competitive pricing and reliable supply chains
- Analyzed market trends to adjust menu offerings, attracting diverse customer demographics
- Oversaw daily operations, ensuring compliance with health regulations and company policies
Morning Supervisor
Ric's Grill-Sheraton Hotel
03.2005 - 08.2007
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored staff on operational procedures and best practices.
- Resolved customer inquiries and complaints promptly, improving client satisfaction rates.
Education
High School Diploma -
Kamloops Secondary
KamloopsSkills
- Customer relations
- Client service
- Business management
- Operations management
- Business planning
Timeline
Owner
Eat Good Market & Bistro-Lord Aberdeen Market & Liquor Store
09.2007 - 09.2025
Morning Supervisor
Ric's Grill-Sheraton Hotel
03.2005 - 08.2007
High School Diploma -
Kamloops Secondary