Susana Ordonez
Burlington
Summary
Newly certified Personal Support Worker with two successfully completed placements in community and clinical settings. Eager to apply my strong communication and problem-solving skills to assist clients and work as part of a healthcare team.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cake Decorator
Fortinos
09.2022 - Current
- Enhanced customer satisfaction by efficiently addressing orders and inquiries with expertise.
- Maintained optimal product presentation by restocking items and adhering to company display standards.
- Created visually appealing cake decorations for both display purposes and customer orders.
- Prepared and garnished an assortment of pies, cookies, and pastries with artistic flair.
- Collaborated with team members to ensure a smooth workflow during peak service hours.
- Educated customers on product ingredients and options to enhance their purchasing experience.
Baker
COBS Bread
11.2021 - 08.2022
- Operate Bowl, prepare different doughs following Company recipe and standards
- Manage and bake all products on 6 ovens at a time
- Process Loaves and control dough time on proofer
- Prepare and garnish different puff pastries
Merchandiser
Bloomstar
04.2021 - 09.2021
- Resolved issues swiftly, addressing managers' requests and complaints through effective communication and problem-solving.
- Maintained store's visual standard, ensuring brand image consistency through meticulous merchandising and layout management.
- Enhanced customer satisfaction by promptly resolving concerns, fostering a positive shopping experience.
- Facilitated managers' operational objectives by coordinating team efforts and implementing feedback effectively.
- Preserved store appearance by routinely inspecting displays, correcting discrepancies, and updating promotional materials.
- Promoted brand standards by training staff on visual presentation techniques and store cleanliness protocols.
- Supported inventory management by assisting in stock organization, reducing discrepancies and enhancing operational efficiency.
- Ensured seamless operations by collaborating with cross-functional teams, improving communication and workflow integration.
Bakery Associate
Branded Bites
02.2021 - 04.2021
- Assist with dough preparation
- Assist in cookie and chocolates preparation
- Packaging and labeling different products
- Cooperate with peers according to managerial needs
Director of Construction and Park Rehabilitation
EPMMOP - Municipal Public Works Company
04.2015 - 04.2019
- Developed and restored the biggest park in the City, highly increasing concurrency.
- Coordinated a staff of over 240 people
- Supervised subcontractors, budgets, and schedule
- Analytical and problem solving skilled
Head of the Architecture and Construction Department
ORDONEZ & ASOCIATES –Construction Company
09.2002 - 10.2013
- Improved company’s client portfolio
- Increased revenue
- Reduced waste by implementing production control on site.
- Collaborated with General Manager on budgets and schedules
Education
Personal Support Worker Certificate -
Edge Academy
Burlington, ON12.2025
Baking and Pastry Arts Management Diploma -
Centennial College
Toronto, ON04.2021
Architect degree - undefined
San Francisco University of Quito
Quito, Ecuador06.2002
Skills
- Collaborative teamwork experience
- Empathetic support
- Positive professional attitude
- Dedication to supporting patient well-being
- Bilingual proficiency in Spanish and English
- Goal-oriented and detail-focused
Languages
English
Professional Working
Spanish
Native or Bilingual
Certification
- First Aid and CPR Level C 2025
- Gentle Persuasive Approaches in Dementia Care 2025
- Workplace Bullying and Harassment Institute of Hospitality (Typsy), Toronto, ON 2020
- Health and Well Being in Hospitality Institute of Hospitality (Typsy), Toronto, ON 2020
- Body Language Basics Institute of Hospitality (Typsy), Toronto, ON 2020
- Emergency First Aid and CPR Certificate Red Cross, Toronto, ON 2019
- Food Handler Certificate Centennial College, Toronto, ON 2019
Timeline
Cake Decorator
Fortinos
09.2022 - Current
Baker
COBS Bread
11.2021 - 08.2022
Merchandiser
Bloomstar
04.2021 - 09.2021
Bakery Associate
Branded Bites
02.2021 - 04.2021
Director of Construction and Park Rehabilitation
EPMMOP - Municipal Public Works Company
04.2015 - 04.2019
Head of the Architecture and Construction Department
ORDONEZ & ASOCIATES –Construction Company
09.2002 - 10.2013
Architect degree - undefined
San Francisco University of Quito
Personal Support Worker Certificate -
Edge Academy
Baking and Pastry Arts Management Diploma -
Centennial College