Susana Martinez

• Coordinated export documentation ensuring compliance with international regulations and company policies.
• Streamlined processes to enhance shipping efficiency and reduce delays.
• Support cross-border operations by managing raw material exports to La Mesa, MX.
• Experience preparing and submitting export filings through the U.S. government’s export system, with a strong working knowledge of Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR).

• Inspected incoming materials for quality assurance and compliance with specifications.
• Documented and reported discrepancies in shipments to ensure accurate inventory records.
• Trained new inspectors on inspection techniques and company standards to enhance team efficiency.
• Implemented process improvements that reduced inspection turnaround time by streamlining workflows.
• Contributed to cost reduction strategies by identifying overstock situations and suggesting appropriate corrective
• Experience with SAP software

• Developed and executed brand strategies to increase customer engagement and loyalty.
• Trained and mentored team members on product knowledge and customer service excellence.

▪ Guarantee customer questions and concerns are handled and addressed in professional manner

▪ Ensure all operational tasks and procedures are met and completed.

▪ Constantly multi-tasking, while keeping full attention to detail and keeping the customer at the center of everything we do

▪ Maintain store presentation for the best customer experience.

▪ Meticulously handle POS transactions that include credit, cash, returns, and refunds to ensure seamless and accurate cash flow; to prevent any discrepancies with customers.