Giovanna Teodoro Silva
Vancouver,BC
Summary
Professional with a track record of fostering strong relationships and expanding market presence. Demonstrates exceptional customer service and export documentation expertise, enhancing client satisfaction and repeat business. Skilled in teamwork and navigating international trade, adept at resolving discrepancies to ensure smooth delivery processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Export Assistant
South American Products International
09.2021 - 01.2025
- Prepared accurate commercial invoices, packing lists, and other required documentation for smooth export transactions.
- Assisted in expanding international market presence by researching new opportunities and potential clients.
- Developed strong relationships with vendors, customers, carriers, and internal teams to foster a collaborative environment in the export process.
- Coordinated with sales team to maintain accurate product data for efficient order processing and customer service.
- Monitored shipment progress, communicating updates to relevant parties to ensure successful deliveries.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Provided tracking information to enable clients to monitor progress of shipments.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Facilitated required documentation to manage customs clearance.
- Resolved discrepancies in export documentation promptly, mitigating potential negative impacts on delivery timelines or customer relations.
Trainee
South American Products International
03.2021 - 09.2021
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Checking the export documents.
Education
Diploma - International Business Management
Greystone College
Vancouver, BC05-2026
Certificate - English Language
ILSC Vancouver English Language School
Vancouver03-2025
Bachelor - International Trade
Universidade Do Vale Do Itajaí
Itajaí, Santa Catarina, Brasil02-2025
Skills
- Teamwork and cooperation
- Export documentation expertise
- Shipping procedures
- Sales support
- Operations support
- Market research capabilities
- Flexibility and Adaptability
- Customer service skills
- Multicultural Awareness
Accomplishments
- Participation in international fairs (Sial Shanghai, SIAVS)
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Elementary
Certification
- Halal Training and Awareness Course - International Halal Academy
Timeline
Export Assistant
South American Products International
09.2021 - 01.2025
Trainee
South American Products International
03.2021 - 09.2021
Diploma - International Business Management
Greystone College
Certificate - English Language
ILSC Vancouver English Language School
Bachelor - International Trade
Universidade Do Vale Do Itajaí
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