Susana Brites
Oshawa,Ontario
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Lunchroom Supervisor
Sunset Heights Public School
01.2024 - Current
- Improved student lunchroom behavior by implementing clear rules and expectations.
- Assisted teachers during non-meal hours with classroom and student support needs.
- Promoted a positive atmosphere among students during lunch periods through active engagement and interaction.
- Ensured a clean and sanitary environment for students by performing regular cleaning tasks.
- Served as a positive role model for students by maintaining a professional demeanor and consistently emphasizing the importance of respecting school lunchroom rules.
Waitress Trainee
Churrasqueira Martins
07.2016 - 08.2018
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Demonstrated proficiency in using point-of-sale systems for efficient order processing and payment transactions.
Cashier
Rui Gomes Meats & Food Market
04.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Dental Front Office Receptionist
Clinica Dentaria O Sizo
08.2012 - 03.2014
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Helped patients complete necessary medical forms and documentation.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Escola Secundaria Pedro Alexandrino
Povoa Sto Adriao -Portugal06.1996
Skills
- Scheduling Staff
- Supervisory Experience
- Sanitation Procedures
- Child Development
- Problem-Solving
- Food handling safety
- Food safety knowledge
- Verbal and written communication
- Money Handling
- Equipment Operation
- Presentation skill
- Customer Service
- Team Collaboration
- Cash Handling
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Lunchroom Supervisor
Sunset Heights Public School
01.2024 - Current
Waitress Trainee
Churrasqueira Martins
07.2016 - 08.2018
Cashier
Rui Gomes Meats & Food Market
04.2015 - 12.2015
Dental Front Office Receptionist
Clinica Dentaria O Sizo
08.2012 - 03.2014
High School Diploma -
Escola Secundaria Pedro Alexandrino
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