Susan Smith
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Proven leadership focused on increasing and enhancing student and new hire nurses, patient care and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Nurse, Intensive Care Unit
Royal Victoria Regional Health Centre
09.2023 - Current
- Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
- Collaborated with interdisciplinary teams to establish optimal care plans, resulting in improved patient satisfaction.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
Registered Nurse, Cardiac Renal
Royal Victoria Regional Health Centre
06.2021 - 09.2023
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Streamlined workflow by efficiently prioritizing tasks during high-stress situations, leading to better overall performance of the team.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Registered Nurse, Pandemic Response Unit
Royal Victoria Regional Health Centre
01.2021 - 06.2021
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Enhanced overall staff morale by recognizing individual achievements and fostering a collaborative, supportive work environment.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Served as an advocate for both patients and fellow staff members by addressing concerns or issues promptly and professionally.
- Collaborated closely with interdisciplinary teams during care plan meetings, ensuring comprehensive approaches to patient care were developed and implemented effectively.
Registered Nurse, MACU
Southlake Regional Health Centre
01.2020 - 01.2021
- Served as a patient advocate, ensuring that individual needs were met while respecting personal values and preferences.
- Managed multiple priorities effectively within a high-stress environment, maintaining timely completion of tasks without compromising quality of care.
- Facilitated smooth transitions between levels of care by collaborating with case managers and other healthcare professionals when preparing patients for transfer or discharge from the MACU.
- Demonstrating exceptional skill in managing complex wounds, preventing infections and promoting healing.
- Consistently received positive feedback from patients and families on compassionate care delivery, contributing to an overall culture of excellence within the MACU.
- Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
Assistant Store Manager
HMV
06.2007 - 04.2010
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Nursing
York University
Toronto, ON10.2019
Skills
- Effective Communication
- Adaptability
- Leadership abilities
- Quality improvement
- Team Collaboration
- Coaching and Mentoring
- Microsoft Office
- Complex Information Interpretation
Languages
English
Native or Bilingual
Certification
CNO License up to date
ONA and RNAO member
Project Management courses in progress
Critical Care Bootcamp - Michener
Critical Care in progress - Durham
Timeline
Registered Nurse, Intensive Care Unit
Royal Victoria Regional Health Centre
09.2023 - Current
Registered Nurse, Cardiac Renal
Royal Victoria Regional Health Centre
06.2021 - 09.2023
Registered Nurse, Pandemic Response Unit
Royal Victoria Regional Health Centre
01.2021 - 06.2021
Registered Nurse, MACU
Southlake Regional Health Centre
01.2020 - 01.2021
Assistant Store Manager
HMV
06.2007 - 04.2010
Bachelor of Science - Nursing
York University
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