Susan Salami
Medicine Hat,AB
Summary
I Have Developed critical decision-making and strategic planning skills in fast-paced business environment. Proven ability to manage projects and lead teams efficiently, ensuring effective outcomes. Looking to transition into new field, leveraging these transferable skills to drive success in collaborative and innovative setting.
Possessing empathetic and compassionate traits, excellent fit for providing dedicated support and care. Knowledgeable in basic caregiving principles and adept at assisting with daily living activities and managing diverse needs. Committed to making meaningful difference in lives of individuals through attentive and personalized care.
Overview
9
9
years of professional experience
Work History
Support Worker
Independant Counselling Enterprises Inc
03.2016 - 11.2019
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Hairstylist
Sculpt Body Lounge
01.2020 - 12.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Business Owner
TheWigVaultt
02.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
Education
High School Diploma -
Archbishop O'Leary
Edmonton, ABCertificate of Early Childhood Care And Education - Early Childhood Curriculum Studies
Grant Macewan University
Edmonton, ABSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Work Planning and Prioritization
- Relationship building
- Team collaboration and leadership
- Performance improvement
- Project management
- Business development
- Business administration
- Strategic Decision-making
- Issue resolution
- Professional networking
- Social media marketing
Timeline
Business Owner
TheWigVaultt
02.2022 - Current
Hairstylist
Sculpt Body Lounge
01.2020 - 12.2024
Support Worker
Independant Counselling Enterprises Inc
03.2016 - 11.2019
High School Diploma -
Archbishop O'Leary
Certificate of Early Childhood Care And Education - Early Childhood Curriculum Studies
Grant Macewan University
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