Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Powers

Sacramento

Summary

Experienced mental health support worker-with 8 years of experience. Ability to gain rapport with residents, meeting them where they are in a compassionate and understanding manner. Adaptability to modifications within the company-and a fast learner to the changes.

Overview

8
8
years of professional experience

Work History

Mental Health Support Worker

Koinonia Family Services
10.2017 - Current

Day Shift Position

  • Supervising residents to ensure their safety.
  • Gaining rapport throughs listening, engaging and meeting residents where they are.
  • Providing support to residents, giving them a safe and nurturing environment.
  • Documenting: residents daily activities; observations of the residents moods and responses; detail escalated situations and the outcome.
  • Administering medications in accordance with employer guidelines with documentation.
  • Actively listening to residents as they work through situations or thoughts that they are struggling with.
  • Communication with coworkers about residents, gaining feedback and brainstorming how to address behaviors.
  • Intervene negative behaviors in a non judgmental way.
  • Contact supervisor when a crisis arises.
  • Monthly online trainings.

Night Shift Position

  • Guide residents as they prepare for bed.
  • Intervene if necessary.
  • Communicate with day staff.
  • Clean, take out trash and wash laundry.
  • Room checks with shift partner throughout the evening.
  • Cook breakfast in the mornings.
  • Wake up residents on school mornings to get ready for their school day.
  • Document in the morning observation report for the residents.
  • Contact supervisor when needed.

Education

Social Work

University of Tennessee At Martin
Martin, TN

Skills

  • Support residents
  • Building rapport
  • Setting boundaries
  • Connecting with residents
  • De-escalate when conflicts arise
  • Administer medications
  • Documentation
  • Intervene as necessary
  • Relationship building
  • Empathetic
  • Active listening
  • Communication with coworkers and supervisor
  • Versatile
  • Calm in crisis

Timeline

Mental Health Support Worker

Koinonia Family Services
10.2017 - Current

Social Work

University of Tennessee At Martin
Susan Powers