Susan Mathieu

• Backed up patrol officers during difficult incidents or to answer complex questions.
• Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
• Participated in departmental training programs to stay current on best practices in law enforcement, enhancing overall team performance.
• Coordinated with external agencies such as Justice and social services.
• Handled high-stress situations calmly under pressure while making critical decisions to protect public safety.
• Mentored junior officers, providing guidance on proper police procedures and promoting professional growth.
• Evaluated officer performance during shifts, identifying areas for improvement and providing constructive feedback for continuous development.

• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Completed daily paperwork and computer entry of sales data as established by management.
• Trained and developed new employees for ease of transition into team.
• Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.

Same as above as Fashionrack is a division of Fairweather.

I started in a part time sales position and was promoted to a management level within a year. While in management I was responsible for similar duties as with Fairweather/Fashionrack.