Susan Kowalchuk
Summary
Dynamic manager with a proven track record at Canadian Tire, excelling in team leadership and customer service. Successfully enhanced customer satisfaction and achieved departmental goals through strategic planning and effective decision-making. Recognized for mentoring team members and fostering a productive work environment, driving performance improvements and engagement.
Overview
19
19
years of professional experience
Work History
Manager
Canadian Tire
05.2006 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Health Care Aid -
Sir Sandford Fleming College
Peterborough Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
English
Full Professional
Timeline
Manager
Canadian Tire
05.2006 - Current
Health Care Aid -
Sir Sandford Fleming College
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