Susan Hill
Bathurst
Summary
Compassionate and dedicated professional seeking a personal support worker position to utilize my strong interpersonal skills, extensive experience in providing emotional and physical support to clients and commitment to improving their quality of life. Proficient in creating a positive environment while handling personal care tasks. Eager to bring a difference in the lives of individuals by providing them with the utmost care and respect.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Loblaws Superstore
06.2021 - 12.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Manager
Vanguard Global Solutions
06.2012 - 12.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Bachelor of Arts - Social Work
University of Western Ontario
London06-1994
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Problem-solving
- Excellent communication
Languages
English
Native or Bilingual
French
Elementary
Timeline
Personal Shopper
Loblaws Superstore
06.2021 - 12.2021
Customer Service Manager
Vanguard Global Solutions
06.2012 - 12.2016
Bachelor of Arts - Social Work
University of Western Ontario
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