Summary
Overview
Work History
Skills
TELUS Awards
Timeline
Generic

Susan Dorwart

Vancouver,British Columbia

Summary

Dynamic leader with a proven track record at TELUS, excelling in strategic planning and relationship building. Drove market share growth through innovative product launches and enhanced team collaboration, fostering a culture of continuous improvement. Adept at decision-making and team management, resulting in increased employee engagement and retention.

Overview

19
19
years of professional experience

Work History

Director - Business Enablement

TELUS
11.2023 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Drove significant market share growth with launch of innovative product lines.

Director - Business Development

TELUS
02.2020 - 11.2023
  • Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Executive Assistant to the Chief Executive Officer

TELUS
06.2013 - 01.2020
  • Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
  • Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
  • Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Organized and coordinated conferences and monthly meetings.

Executive Assistant and Executive Receptionist

TELUS
05.2006 - 04.2013
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Charismatic leader
  • Team management

TELUS Awards

2019 Chloe Award 

Leadership Excellence 


2019 Customer First Award 


Timeline

Director - Business Enablement

TELUS
11.2023 - Current

Director - Business Development

TELUS
02.2020 - 11.2023

Executive Assistant to the Chief Executive Officer

TELUS
06.2013 - 01.2020

Executive Assistant and Executive Receptionist

TELUS
05.2006 - 04.2013

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Susan Dorwart