Danielle Madge
Markham,ON
Summary
Results-driven Customer Enablement Senior Manager and Director with15+ years in strategic planning, client relationship management, and process optimization. Proven track record of revenue growth and operational excellence. Skilled in building client relationships, fostering employee engagement, and driving innovation. Strong leader with experience in coaching teams, managing stakeholders, and implementing effective strategies. Confident in contributing to organizational success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Manager, Director, Customer Enablement, Consulting Services
Grainger Canada | “Formally Acklands Grainger”
01.2018 - 01.2024
- Company Overview: Canada’s largest distributor of maintenance, repair and operational supplies www.grainger.ca
- Directed all functions of the Customer Enablement and Consulting Services team, including strategy development, performance management, and aligning operations with corporate objectives
- Led the creation and implementation of the Enablement team in Canada, identifying customer requirements and optimizing the team to double annual revenue goals
- Drove process improvements and operational excellence through data analysis, performance evaluation, and change management, implementing solutions to inefficiencies
- Improved speed to revenue and reduced costs through standardization and optimization, increasing ROI from $15.11/hour to $72.85/hour
- Monitored key metrics and engaged with the executive team for strategic planning, performing monthly Operations Reviews for Canada
- Collaborated with cross-functional teams to design customer outreach strategies, leading the US and Canadian Case Study Team with Marketing and Sales
- Hired, coached, and mentored15 Enablement Managers, promoting4 through Individual Development strategy planning
- Highlights
- Developed and executed customer enablement strategies
- Analyzed the current state to identify opportunities for improved productivity and reduced unnecessary steps
- Designed improved versions that promote faster adoption and revenue generation
- This resulted in up to a30% increase in speed to revenue
Consulting Manager
Grainger Canada | “Formally Acklands Grainger”
01.2012 - 01.2018
- Directed all functions of the Customer Enablement and Consulting Services team, aligning operations with corporate objectives
- Oversaw an interdisciplinary team to optimize client service and supported consulting engagements for National and Commercial Accounts
- Provided hands-on leadership, coaching, and mentorship to drive continuous improvement, planning staff training and skills development
- Managed projects to operationalize customer commitments, setting team goals, timelines, and budget for alignment with contracts
- Highlights
- Worked with our most profitable customers using the lean process while focusing on minimizing waste and maximizing value to the customer and Grainger by systematically eliminating nonvalue added activities, improving time on tool resulting in speed to revenue and production time
- Once strategies were put in place, my team of Implementation Specialists brought the changes to life through robust project management
- Consulting Manager of the year2 years in a row
Implementation Specialist / Project Manager
Grainger Canada | “Formally Acklands Grainger”
01.2011 - 01.2012
- Led innovation and continuous improvement across the organization, engaging business stakeholders and internal teams to achieve short- and long-term goals through implementation
- Consulted with major clients (e.g., $30M+) to address current issues and promote future opportunities, collaborating with the implementation team using the DMAIC cycle
- Developed and maintained project timelines for task management, resource allocation, deliverables, targets, and risk management
- Highlights
- Spearheaded project planning by defining clear goals and crafting a detailed plan with objectives and timelines, ensuring stakeholder engagement and commitment to deadlines
- Led the creation of Canada’s first Keepstock Department—vending machines dispensing
- Personal Protective Equipment to enhance worker safety, reduce travel time, and boost productivity
Team Lead National Accounts Pricing Analyst
PepsiCo | “Formally Pepsi Bottling Group”
01.2008 - 01.2011
Pricing Analyst
PepsiCo | “Formally Pepsi Bottling Group”
01.2000 - 01.2008
- Company Overview: Global Leader in Convenient Foods and Beverage
- Https://pepsico.ca
Education
BA - Psychology
YORK UNIVERSITY
Pre-University
HUMBER COLLEGE
Skills
- Strategic Leadership
- Collaborative Problem Solving
- Total Rewards & Retention
- Advanced Microsoft Suites
- Mentoring
- Budgeting /Metrics /Analytics
- Transformational Leader Skills
- Negotiations
- Training & Development
- Relationship Building
- Customer Retention
- Consulting
- Process Improvement
- Team Building
- Process Improvements
- Critical Thinking
- Communication
- Interviewing
Certification
- Green Belt Six Sigma - CSSG
- SAP Training
- Negotiations Training
- WHMIS Certified
- Consulting University-Grainger
- Reading Body Language Training
- Seasoned Manager Training
- Change Management-Grainger
- B2B Sales Training
- Lean Certification
Languages
English
Full Professional
Awards
Consulting Manager of the Year Merit Award –2018, 100% Management scores for14 years, Consulting Manager Merit Award Q22017, Created Metrics utilized by the US Team, Merit of the Year Award Implementation specialist –2012, Recognized by the GM on Quarterly Calls, Grainger Star Recognition, over40 ovations received during my tenure, Created first Enablement team Canada
Timeline
Senior Manager, Director, Customer Enablement, Consulting Services
Grainger Canada | “Formally Acklands Grainger”
01.2018 - 01.2024
Consulting Manager
Grainger Canada | “Formally Acklands Grainger”
01.2012 - 01.2018
Implementation Specialist / Project Manager
Grainger Canada | “Formally Acklands Grainger”
01.2011 - 01.2012
Team Lead National Accounts Pricing Analyst
PepsiCo | “Formally Pepsi Bottling Group”
01.2008 - 01.2011
Pricing Analyst
PepsiCo | “Formally Pepsi Bottling Group”
01.2000 - 01.2008
BA - Psychology
YORK UNIVERSITY
Pre-University
HUMBER COLLEGE
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