Susan Clarke
Shelburne,ON
Summary
Experienced Support Worker with a strong background in crisis intervention and case management. Educated in Community Development and Social Service Work, certified in CPR/AED, CPI, and WHMIS. Proficient in supporting diverse clients, including individuals experiencing homelessness, through personalized care plans. Committed to promoting mental health and wellness with compassion and inclusivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Participation Support Worker
Brampton Caledon Community Living
05.2023 - Current
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Participated in professional development and training opportunities to enhance clinical skills.
- Created, prepared, and delivered reports to various departments for three clients
- Facilitate and support participation in meaningful community-based activities which support individuals to develop skills utilizing community infrastructure such as transportation services to promote and develop leisure, recreational, employment and volunteer opportunities within the community
- Participating in goal planning with people attending individual planning meetings as requested and supporting people to attain their desired goals
- Assisting people to maintain positive relationships and to facilitate independence in volunteer placements and competitive employment; providing job coaching as required
- Facilitating positive involvement and interaction in the community, acting in a professional manner at all times and as a role model for people supported
Frontline Homeless Shelter Worker (PT)
Dufferin Men’s Shelter
04.2023 - 09.2023
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Helped clients navigate social services system and access needed resources.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Knowledge of and adherence to privacy legislation and policies within the organization related to confidentiality of client information
Residential Counselor
Sancta Maria House
07.2017 - 04.2021
- Developed and maintained relationships with youth to promote positive living environment for all clients.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Developed and maintained relationships with community resources to provide additional support services.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Worked with lawyers, CAS caseworkers, and medical and mental health providers to create effective and individualized care plans when needed.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Facilitated group discussions to help clients address issues of substance abuse, anger management and interpersonal relationships.
Ontario Works Caseworker (Practicum Student)
Region Of Peel Human Services
09.2016 - 04.2017
- Assisted in verifying documentation, client contact, and assessment of employability, emergencies and appropriate referrals for applicants who may/may not be in receipt of social assistance.
- Learn the basic knowledge of government policies, programs and legislation relevant to OW and MCSS.
- Assisted in gathering and documentation feed regarding the Renovate Peel Program via phone in order to judge the efficiency of the program
Education
Caribbean Studies -
Toronto Metropolitan University
Toronto, ON05.2026
Honors Bachelor of Social And Community Developmen -
Sheridan College
Brampton, ON05.2025
Social Service Worker -
Sheridan College
Brampton, ON05.2017
Skills
- Client Advocacy
- Referral Coordination
- Behavioral support
- De-Escalation Techniques
- Trauma Informed Care Framework
- Emergency response training
- Knowledge of medical and psychiatric terminology
- Assessment skills
- Case Documentation
- Documentation abilities
- MS Suite (Word, Excel, PowerPoint, and Outlook) Software Proficiency
Certification
- Certified Level C CPR/ AED, St. John Ambulance - 2023
- Certified NCI CPI Blue Card, Crisis Prevention - 2023
- WHMIS Training - 2023
Additional Information
Region of Peel Vaccination Clinic 2021
- Greeting individuals and answering general questions line management
Hickory Wood Public School Brampton 2017
- Field trip chaperone
Timeline
Community Participation Support Worker
Brampton Caledon Community Living
05.2023 - Current
Frontline Homeless Shelter Worker (PT)
Dufferin Men’s Shelter
04.2023 - 09.2023
Residential Counselor
Sancta Maria House
07.2017 - 04.2021
Ontario Works Caseworker (Practicum Student)
Region Of Peel Human Services
09.2016 - 04.2017
Caribbean Studies -
Toronto Metropolitan University
Honors Bachelor of Social And Community Developmen -
Sheridan College
Social Service Worker -
Sheridan College
- Certified Level C CPR/ AED, St. John Ambulance - 2023
- Certified NCI CPI Blue Card, Crisis Prevention - 2023
- WHMIS Training - 2023
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