Susan Broxon
Corona del Mar
Summary
Results-driven office administrator with strong communication and conflict resolution skills. Proficient in transaction compliance and financial reporting, dedicated to improving service quality and client satisfaction through effective account management.
Overview
13
13
years of professional experience
Work History
Office Administrator
Golden State Wealth Management
South Coast Metro
07.2013 - 12.2025
- Worked with financial advisors to establish client accounts and managed funding transactions with high accuracy.
- Oversaw transaction processes to ensure compliance with regulatory standards.
- Researched and resolved client inquiries efficiently to enhance service quality.
- Tracked advisor and staff contact lists for two registered investment adviser entities.
- Generated comprehensive monthly reports on client accounts for performance analysis.
- Deposited and managed incoming and outgoing client checks in LPL accounts
Private Client
Ellis, Partners In Management Solutions
Corona del Mar
08.2012 - 01.2018
- Evaluated promotional effectiveness through mystery shop visits.
- Assessed employee performance by analyzing customer engagement techniques.
- Compiled observations and feedback into detailed written reports.
Education
Some College (No Degree) - Business Administration And Management
Orange Coast College
Costa Mesa, CASkills
- LPL Financial Clientworks expertise
- Document management
- Client account management
- Transaction compliance
- Financial reporting
- Software proficiency
- Customer relationship management
- Effective communication
- Conflict resolution
- Service quality improvement
Affiliations
Volunteer, Trellis Check in Center, Costa Mesa, CA
Timeline
Office Administrator
Golden State Wealth Management
07.2013 - 12.2025
Private Client
Ellis, Partners In Management Solutions
08.2012 - 01.2018
Some College (No Degree) - Business Administration And Management
Orange Coast College