Surya Nair
Brampton
Summary
- Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Uber
09.2023 - Current
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Sutherland Global
01.2018 - 08.2023
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Project Associate
UST Global Trivandrum
01.2015 - 01.2018
- Set up and managed team meetings.
- Partnered with project team members to identify and quickly address problems.
- Produced quality standards, checklists, report templates, and processes.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
Education
MBA - Business Administration
MG University
Kerala, India03-2015
Postgraduate Diploma - Project Management
Sault College of Applied Arts And Technology
Brampton, ON04-2018
Skills
- Ul>
- Effective communication
- P>Procedure review
- P>Data analysis
- P>Interpersonal Communication
- P>Planning and Coordination
- P>Active Listening
Timeline
Customer Service Representative
Uber
09.2023 - Current
Customer Service Representative
Sutherland Global
01.2018 - 08.2023
Project Associate
UST Global Trivandrum
01.2015 - 01.2018
MBA - Business Administration
MG University
Postgraduate Diploma - Project Management
Sault College of Applied Arts And Technology
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