Chelsea Ji
Calgary,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Stephen Cleaners
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Calaway Park Games and Retail
Calaway Park
05.2022 - 10.2022
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Served and interacted with over 150 customers per day
Dog Walker/Pet Sitter
Private, Scenic Acres Community
06.2017 - 08.2017
- Fed, walked and cared for dogs during owners' absences and out-of-town trips.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
High School Diploma -
Robert Thirsk High School
Calgary, ABBachelor of Arts - Education
University of Calgary
Calgary04.2027
Skills
- Ul>
- Excellent verbal and written communication
- P>Customer understanding
- P>Problem solving skills
- P>Customer Service
- P>Retail Plush/Merchandise display
- P>Teamwork and Cooperation
Accomplishments
- Received the "It pays to Smile" award given exclusively to distinguished employees who show excellent customer service skills in Calaway Park
- Robert Thirsk high school x6 exemplary award winner
- Obtained numerous compliments from both customers and leads for enthusiastic, patient and positive attitude.
- Robert Thirsk high school swim team"MVP" award winner
- Received employee of the month at Calaway Park
- Received 5 star Google Reviews for exceptional and enthusiastic customer service at Stephen Cleaners.
Certification
GDL Class 5 Drivers License AB
Standard First Aid and CPR
Bronze Cross (lifeguarding) licensed
Level 8 RCM (Royal Conservatory of Music) certificate
Volunteer experience
Buddy Volunteer, (August 2018)
Canada and China Buddy for buddy Education summer camp,
- Helped international Chinese students familiarize and learn about Canadian Culture
- Assisted as a translator for questions between the teacher and students Organized physical activities done in Canadian schools for international Chinese students
Soap Production Volunteer, (May 2022 )
Soap for Hope, Non-profit organization that provides hygiene amenities to Ukrainian refugees
- Helped to melt and produce cleaned hotel soap to make bigger more aesthetically appealing soap
- Helped sell soap to raise funds for Ukrainian refugees
Calgary Annual Dragon Boat race& festival event, (August 2019)
- Contributed to setting up as well as smooth operation of event
- Helped hand out gear and supplies to the athletes
Timeline
Customer Service Representative
Stephen Cleaners
01.2023 - Current
Calaway Park Games and Retail
Calaway Park
05.2022 - 10.2022
Dog Walker/Pet Sitter
Private, Scenic Acres Community
06.2017 - 08.2017
High School Diploma -
Robert Thirsk High School
Bachelor of Arts - Education
University of Calgary
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