Surosh Azerakhsh
Vancouver,BC
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
10.2023 - Current
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Store Associate
HomeSense And Winners
10.2022 - 07.2023
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
High School Diploma -
Clayton Heights Secondary
Surrey, BC06.2023
Skills
- Workstation Maintenance
- Adaptable and Flexible
- Team Player
- Customer Service
- Time Management
- Problem-Solving
Timeline
Barista
Starbucks
10.2023 - Current
Store Associate
HomeSense And Winners
10.2022 - 07.2023
High School Diploma -
Clayton Heights Secondary
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