Surman Pannu
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
TTEC
12.2021 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Directed and supervised team of 50 engaged in professional and communication development
Personal Support Worker
Parkwood Mennonite Home
07.2022 - 07.2024
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores
Manager
Tim Horton's
12.2018 - 11.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
Floor Supervisor
Cardio Go
07.2019 - 12.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed schedule for 50 team members with focus on effective coverage of professional needs
Education
High School Diploma -
Trios College
Kitchener, ONCurrent
High School Diploma -
Humber College Institute of Technology And Advance
Toronto, ON06-2019
Skills
- P>Policies and procedures
- P>Staff Management
- P>Strategic planning
- P>Financial Management
- P>Microsoft Word/Excel
- P>Communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Certified Personal Support Worker
Licensed Security Guard
Affiliations
- Volunteer at Sunnyside Home and Community Housing
References
References available upon request.
Timeline
Personal Support Worker
Parkwood Mennonite Home
07.2022 - 07.2024
Team Lead
TTEC
12.2021 - Current
Floor Supervisor
Cardio Go
07.2019 - 12.2019
Manager
Tim Horton's
12.2018 - 11.2021
High School Diploma -
Trios College
High School Diploma -
Humber College Institute of Technology And Advance
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