Surbhi Shorie
Edmonton,AB
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Office Administrator
Western Staffing Services
Missisuaga , Ontario
03.2023 - 07.2024
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Processed invoices on a timely basis according to established procedures.
- Coordinated and managed daily administrative operations of the office.
- Created PowerPoint presentations for internal use or external clients when required.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
Customer Service Representative
Nordia
Mississauga, Ontario
02.2022 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Warehouse Supervisor
Everwill Industries
Mississauga, Ontario
10.2020 - 11.2021
- Directed receiving, warehousing, distribution and maintenance services.
- Maintained and updated inventory records accurately.
- Identified process improvement opportunities within the warehouse environment.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
Food Store Supervisor
Chaska Indian food Obsession
Missisuaga , Ontario
07.2019 - 09.2020
- Coordinated delivery schedules with vendors to ensure timely arrival of goods.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
- Planned, organized, and executed promotional activities within the store environment.
- Recruited, interviewed, hired, trained, evaluated employee performance, coached employees when necessary.
Food Service Associate
Wendys
Brampton, Ontario
03.2018 - 10.2018
- Provided customer service to guests by taking orders, answering questions and addressing complaints.
- Followed all health department standards for sanitation and hygiene.
- Served prepared meals to customers in a timely manner.
- Operated cash register to process payments from customers.
Education
Truck Dispatch Certification - Logistics
Truckadium
Missisuaga 10-2021
Post Graduate Diploma in Supply Chain - Logistics
Canadore College of Applied Arts And Technology
North Bay, ON06-2019
Post Graduate Diploma in Business Management - Business Management
Canadore College of Applied Arts And Technology
North Bay, ON09-2018
Web Devolpment Certificate - Computer Science
Mics Institute
Khanna, Punjab , India 12-2017
Bachelors of Computer Application - Computer Science
Punjab University
Chandigarh05-2017
Skills
- Exceptional customer service
- Project Management
- Payroll Administration
- Customer Engagement
- Office Administration
- Strong analytical and communication skills
- Multitasking skills
- Problem-Solving
- Staff Coordination
Timeline
Office Administrator
Western Staffing Services
03.2023 - 07.2024
Customer Service Representative
Nordia
02.2022 - 03.2023
Warehouse Supervisor
Everwill Industries
10.2020 - 11.2021
Food Store Supervisor
Chaska Indian food Obsession
07.2019 - 09.2020
Food Service Associate
Wendys
03.2018 - 10.2018
Truck Dispatch Certification - Logistics
Truckadium
Post Graduate Diploma in Supply Chain - Logistics
Canadore College of Applied Arts And Technology
Post Graduate Diploma in Business Management - Business Management
Canadore College of Applied Arts And Technology
Web Devolpment Certificate - Computer Science
Mics Institute
Bachelors of Computer Application - Computer Science
Punjab University
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