Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Crocker

Halifax,NS

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Administrator

Bedford Health Centre
03.2025 - Current
  • Managed patient scheduling and appointments to optimize clinic flow.
  • Maintained electronic health records with accuracy and confidentiality standards.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Direct billed insurance providers as well as communicated with adjusters in regards to MVA claims.
  • Oversaw billing processes, ensuring timely submission of claims and payments.
  • Assisted in the development of patient outreach programs to improve engagement.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.

Office Administrator

Annapolis Royal Visitor Information Centre
04.2022 - 08.2022
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Front Desk Receptionist

Freeport Whale and Seabird Tours
05.2018 - 09.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

Bachelor of Arts - Psychology

Saint Mary's University
Halifax, NS
04-2027

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • File organization
  • Office management
  • Customer engagement
  • Document management

Certification

  • First Aid Certification
  • Smart Serve
  • Clean It Right
  • WHMIS

Timeline

Office Administrator

Bedford Health Centre
03.2025 - Current

Office Administrator

Annapolis Royal Visitor Information Centre
04.2022 - 08.2022

Front Desk Receptionist

Freeport Whale and Seabird Tours
05.2018 - 09.2021

Bachelor of Arts - Psychology

Saint Mary's University

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Emily Crocker