Emily Crocker
Halifax,NS
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
Bedford Health Centre
03.2025 - Current
- Managed patient scheduling and appointments to optimize clinic flow.
- Maintained electronic health records with accuracy and confidentiality standards.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Direct billed insurance providers as well as communicated with adjusters in regards to MVA claims.
- Oversaw billing processes, ensuring timely submission of claims and payments.
- Assisted in the development of patient outreach programs to improve engagement.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
Office Administrator
Annapolis Royal Visitor Information Centre
04.2022 - 08.2022
- Maintained electronic and paper filing systems for easy retrieval of information.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Front Desk Receptionist
Freeport Whale and Seabird Tours
05.2018 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Bachelor of Arts - Psychology
Saint Mary's University
Halifax, NS04-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- File organization
- Office management
- Customer engagement
- Document management
Certification
- First Aid Certification
- Smart Serve
- Clean It Right
- WHMIS
Timeline
Office Administrator
Bedford Health Centre
03.2025 - Current
Office Administrator
Annapolis Royal Visitor Information Centre
04.2022 - 08.2022
Front Desk Receptionist
Freeport Whale and Seabird Tours
05.2018 - 09.2021
Bachelor of Arts - Psychology
Saint Mary's University
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