Suraj Singh Khati
Vancouver,BC
Summary
Experienced front office and guest services hospitality professional. Love making guests feel at home, aiding with dining, field trips, and events and keeping housekeeping, maintenance, and engineering on track. Well versed in visitors who are mostly European and international and in MICROS Opera PMS. I am looking forward to use my talents in Westin Bayshore Vancouver.
Overview
7
7
years of professional experience
Work History
1st Cook
Grouse Mountain
Canada
10.2023 - Current
- Prepared and served food with hygiene and quality.
- Collaborated with kitchen and service staff to ensure that there was a pleasant dining experience.
- Handled large-scale kitchen operations, serving 1,200+ guests efficiently in a mountain hospitality setting.
- Prepared ingredients following standard recipes to maintain consistency and quality.
Front Desk Coordinator
Asiatique Hotel
Nepal
01.2021 - 01.2023
- Check-in, check-out, and questions Assisted guests with check-ins, check-outs, and questions using Oracle Opera PMS.
- Demonstrated rooms, assisted with dinner, field trips and activities.
- Worked closely with housekeeping, engineering, and maintenance to quickly resolve guest issues.
- Handled corporate and group operations (20–150 guests) being team leadership, ensuring smooth coordination and service.
Front Office Agent
Gorkha Hotel by Pride Hospitality
Nepal
01.2020 - 01.2021
- Managed daily front office duties serving 10–20 guests with smooth check-in/check-out operations and guest service support.
- Assisted in setting up meals, field trips, and guest activities.
- Liaised with other departments to make things run well and have satisfied customers.
Guest Relations Officer (GRO) / Guest Service Agent (GSA)
Co-op 4-Star Resort
Maldives
01.2019 - 01.2020
- Handled guest check-ins/check-outs, reservations, and concierge services using OPERA MICROS PMS.
- Consistently handled guest assistance and service delivery for 30+ guests daily, including peak periods, weekends, and holidays.
- Handled guest complaints and feedback to enhance overall satisfaction during stays.
- Co-ordinate with housekeeping and maintenance in responding to requests.
Education
Business Administration And Management
University Canada West
Canada04-2025
Bachelor of Science - Management
South Asian School of Tourism & Hotel Management
Nepal12-2019
Skills
- Front Desk and Guest Service
- Opera-Proficient (MICROS PMS)
- Guest Arrangement: Dining, Excursions, Events
- Problem-Solving & Conflict Resolution
- Teamwork & Cross-Department Collaboration
- International Guests Experience
- Customer service
Languages
English
Full Professional
Timeline
1st Cook
Grouse Mountain
10.2023 - Current
Front Desk Coordinator
Asiatique Hotel
01.2021 - 01.2023
Front Office Agent
Gorkha Hotel by Pride Hospitality
01.2020 - 01.2021
Guest Relations Officer (GRO) / Guest Service Agent (GSA)
Co-op 4-Star Resort
01.2019 - 01.2020
Business Administration And Management
University Canada West
Bachelor of Science - Management
South Asian School of Tourism & Hotel Management
Strengths
- Personable, hospitable and considerate of guest requirements.
- Meticulous and flexible to stress.
- Have experience in interdepartmental coordination to address issues with guests.
- Enthusiastic about crafting fun and memorable guest experiences.