Surabhi Chandran
Waterloo,ON
Summary
Highly motivated Business Intelligence Analyst with a passion for analyzing complex data to inform strategic business decisions. Proficient in Power Apps, Power BI, SQL, and the Office 365 suite, dedicated to driving growth and innovation within organizations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Majroel
Waterloo, ON
02.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
CAP 1 Associate
Walmart Supercenter (1156)
Waterloo
05.2023 - Current
- Set up and maintained modular displays and aisleway stacks to move targeted merchandise
- Zoned assigned areas, arranged supplies, merchandised products, and removed damaged items
- Received the Shining Star Award of the month for exceptional customer handling during the back-to-school season
- Restocked shelves with current merchandise in attractive displays to promote sales.
Store Associate
V & R Italian Canadian Groceries Ltd (VINCENZO'S)
Waterloo
02.2022 - 12.2022
- Maintained a positive attitude and directed customers to locate their products
- Successfully maintained and handled invoice data billing and pricing
- Increased sales percentage and customer satisfaction by implementing innovative strategies.
Education
Master's in Engineering (Computer Science) -
Anna University
11.2018
Skills
- MS Office Suite
- Data Modeling
- Database Management (MySQL)
- Tools (Tableau, Power BI)
- Programming Languages (PHP, PYTHON, R)
- Communication
- Interpersonal Skills
- Teamwork
- Integrity
- Building Relationships
- Adaptability & Customer Experience
- Presentation Skills
Certification
Google Data Analytics Professional Certificate, 07/2022, Online course - Coursera
Tools Used
MS Excel, Tableau, Power BI, MySQL Coding in R, SQL
Project Experience
Excellent understanding and proficiency in platforms for effective data analysis. Collected and cleaned large datasets for analysis, built data models, conducted statistical analysis, and created data visualizations to communicate insights. Developed and implemented reporting dashboards and presentations appropriate for the intended audience. Excellent organizational skills with the ability to multitask, adaptability, and flexibility in a fast-paced dynamic environment. Demonstrated sound judgment, decision-making, critical thinking skills, and integrity in handling confidential details. Collaborated with cross-functional teams to determine project requirements and security and risk guidelines from respective departments, taking ownership and building solutions. Quick learner of new technologies with quantitative and analytical skills, strong problem-solving abilities, and attention to detail.
Languages
English
Full Professional
Timeline
Customer Service Representative
Majroel
02.2024 - Current
CAP 1 Associate
Walmart Supercenter (1156)
05.2023 - Current
Store Associate
V & R Italian Canadian Groceries Ltd (VINCENZO'S)
02.2022 - 12.2022
Master's in Engineering (Computer Science) -
Anna University
Similar Profiles
Zachery McCallZachery McCall
Sales Associate at Movati AthleticSales Associate at Movati Athletic
Alexander BowmanAlexander Bowman
Roofing Laborer at Dayview RoofingRoofing Laborer at Dayview Roofing
Minwook KimMinwook Kim
Restaurant Associate at Do-il-bong RestaurantRestaurant Associate at Do-il-bong Restaurant
SAMUEL WILDMANSAMUEL WILDMAN
Tray Porter - Nutrition and Food Services at Grand River HospitalTray Porter - Nutrition and Food Services at Grand River Hospital
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go