Brianda Ochoa
Sunnyvale
Summary
To obtain a position as a Customer Service Representative,Inventory clerk or Accounting.
Professional typist with experience in administrative support and document management. Strong skills in typing, data entry, and transcription, ensuring accuracy and efficiency. Focused on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent organizational and communication abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sitech Norcal
07.2025 - Current
- Resolved customer inquiries through phone, email, and chat support.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Maintained accurate records of customer interactions in cavu software.
- Collaborated with cross-functional teams to address and resolve complex issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Typist Clerk III - Math/English Department
Palo Alto Unified School District - Gunn High School
08.2024 - 02.2025
- Order supplies
- Organized supplies / books
- Track books inventory - check in /check out
- Generated book orders
- Emailing, printing
- Phone calls
- Radio communication
School Office Specialist
San Mateo - Foster City School District
01.2023 - 08.2024
- Daily attendance over the phone, and email
- Daily radio communication with Admin, Tossas, supervision staff, and other office staff
- Email confidential information
- Faxing,, scanning, printing, and emailing documents
- Daily Attendance Entry
- Enrollment intake data
- Truancy Notification
- Create & Maintain cum files
- Drop/Withdrawals
- Process record request
- Mailing record request
- Progress reports & Term Grades
- CALPADS Data
- Database query
- Excel
- ADA Report
- Counselor support
- Monitor/ Train office aides
- File organization
- First Aid & CPR certified
Food Service Secretary
Sequoia School District
05.2022 - 12.2022
- Food services secretary
- Communicating information, record keeping
- Answer phones Internal/External emails - communicate with internal employees
- Generate New P.O’s on Financial 200 Network
- Pay invoices
- Inventory
- Accounting payables
- Mailing - Handle incoming and outgoing mail
- Copying, faxing, scanning
- Organizing files
- Data Entry
- Excel program
- Help in the kitchen prepping meals
Administrative Assistant
Staffing Network - Pan Oceanic / Caloptix
12.2021 - 01.2022
- Print Jobs / Data entry
- Forklift driver
- BOL container scheduling remotely
- Shipping /receiving
- Inventory supervision
Education
Accounting -
College of San Mateo
San MateoEdx Accounting & Payables
01.2022
Diploma -
Tennyson High School
Hayward, CA06.2014
Skills
- Excellent communication and presentation skills
- Adobe Photoshop
- Adobe Premiere
- Adobe InDesign
- Adobe Illustrator
- Microsoft Word
- Google Docs
- Food distribution
- Keyboarding skills
- Appointment scheduling
- File management
- Calendar management
- Complex Problem-solving
- Multi-line phone systems
- Quickbooks
- Payroll processing
- File systems management
- Spreadsheet management
- Payroll administration
- Accounts receivable and payable
- Managing purchasing activities
- Inventory purchasing
- Payment posting
- MS office
- Administrative support
- Office administration
- Accounts payable
- Financial reporting
- Attention to detail
- MS office suite
- Invoice balancing
- Data inputting
Special Awards
- CMMA Achievement Award, 2012, 2013, 2014
- Certificate of Excellent (promising Lancer), 06/2014
- Cooking Certificate: Advanced Mastery (Culinary Science), 06/06/2014
Education
true
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Sitech Norcal
07.2025 - Current
Typist Clerk III - Math/English Department
Palo Alto Unified School District - Gunn High School
08.2024 - 02.2025
School Office Specialist
San Mateo - Foster City School District
01.2023 - 08.2024
Food Service Secretary
Sequoia School District
05.2022 - 12.2022
Administrative Assistant
Staffing Network - Pan Oceanic / Caloptix
12.2021 - 01.2022
Edx Accounting & Payables
Diploma -
Tennyson High School
Accounting -
College of San Mateo