Sahithya Regatta
Customer service representative
Halifax,NS
Summary
As a passionate customer service professional, I am looking forward to applying for Customer service representative positions. With the knowledge and experience that I have gained in Health informatics and information systems and business analysis, I would highly contribute to the company’s success and increase my experience level further. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service representative
10.2022 - Current
- Consistently provided friendly guest service and heartfelt hospitality
- Taking customer orders over the phone and processing payments
- System closing and updating the daily invoice to the store manager
- Handled guest concerns and complaints promptly
- Maintained high standards of customer service during high-volume orders
- Assembled food orders while maintaining appropriate portion control
- Prepared pizzas and wedges following specific procedures that required quick prep time
- Followed all the food safety procedures according to company policies to maintain healthy eating habits and sanitation of the restaurant premises
- Reported to each shift and I am always available to work.
Command Center Support
University Health Network
05.2022 - 10.2022
- Answered calls and responded to customer inquiries
- Created incidents using ServiceNow software by documenting all the required information
- Following up on the incidents, documenting the response, and updating regarding the same to the senior analyst
- Answered physician and Patient queries and raised tickets for issues
- Provided general information and direct inquiries for physicians and patients about
- Epic software
- Entering patient details into EPIC software by collecting information from EPR and paper records
- Mentored new employees on procedures and policies to maximize team performance.
- Interacting with patients regarding medical and pre-existing medical conditions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Walmart
01.2022 - 03.2022
- Helping customers by responding to customer complaints and questions, providing best customer service to customers
- Handling Customer issues with product returns, exchanging of the products, billing, and helping them with refunds according to the policies of Walmart
- To ensure the security and safety of clients within the business, abide by safety procedures
- Ensure complete client pleasure throughout the purchase process
- Respond to phone, emails, and posts from customers
- Accountable for checking consumers' identities and creating their accounts
- In charge of handling client inquiries, applications, orders, and forms.
Customer Service Representative
Mrinal communications limited
Hyderabad, India
09.2020 - 11.2021
- Customer assistance regarding the broadband services and offers that the company provides
- Updating the broadband service after a successful payment is received
- Communicating with clients and resolving their issues
- Documenting the customer response in an Excel sheet and later updating it to the manager regarding the same at the end of the day
- Keeping a record of client responses for future reference.
Education
Postgraduate - Information Systems And Business Analysis
George Brown College
12.2022
Postgraduate - Health Informatics
George Brown College
09.2022
Bachelor of Pharmacy -
Gland Institute of Pharmaceutical
Sciences
10.2014
Skills
- HIGHLIGHTS OF QUALIFICATION
- 2 years of customer service experience and 1 year of experience in office administration
- 6 months of experience in University Health Network as EPIC Contact center support staff
- Had knowledge of Windows-based software, Word, Excel, PowerPoint, Outlook, Access
- Excellent organization and time–management skills
- Data entry as an Abstractor
- Excellent communication and presentation skills: Written and Verbal
- Strong interpersonal skills
- Ability to work independently and excellent attendance record
- Good work ethic
- Fast learner and works under pressure
- Flexible working hours
- Good Customer interaction skills
- Good Listening and speaking skills
Timeline
Customer Service representative
10.2022 - Current
Command Center Support
University Health Network
05.2022 - 10.2022
Customer Service Representative
Walmart
01.2022 - 03.2022
Customer Service Representative
Mrinal communications limited
09.2020 - 11.2021
Postgraduate - Information Systems And Business Analysis
George Brown College
Postgraduate - Health Informatics
George Brown College
Bachelor of Pharmacy -
Gland Institute of Pharmaceutical
Sciences
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Alex EriksenAlex Eriksen
Private Swim Instructor at NAPrivate Swim Instructor at NA
Arian LoshiArian Loshi
Patron Safety Member at Legendary HospitalityPatron Safety Member at Legendary Hospitality