SUPRIYA SAWHNEY
Bear Springs Hotel
San Bernardino
12
years of professional experience
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Work History
Front Desk Agent
1 Year- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Maintained accurate records of reservations and billing information using property management systems.
- Streamlined check-in procedures to reduce wait times during peak hours.
- Collaborated with housekeeping and maintenance departments to ensure room readiness for guests.
- Monitored inventory of front desk supplies, placing orders as needed to maintain stock levels.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Developed quick reference guide for local attractions and dining, enriching guest experience.
- Maintained high levels of guest privacy by securely managing personal information.
- Facilitated welcoming environment, greeting guests upon arrival.
- Streamlined communication with events team on guest logistics for large groups.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Streamlined check-in and check-out processes for increased efficiency.
Assistant Manager
10 Years 4 Months- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on hospitality best practices, enhancing team performance and efficiency.
- Assisted in managing budgets, controlling expenses, and optimizing resource allocation for operational excellence.
- Implemented new procedures to improve check-in/check-out processes, increasing overall guest satisfaction.
- Analyzed customer feedback to identify areas for improvement and drive strategic enhancements in service delivery.
- Coordinated with vendors to maintain inventory levels, ensuring adequate supplies for hotel operations.
- Developed staff schedules to align with occupancy rates, maximizing workforce efficiency during peak periods.
- Oversaw maintenance requests and facility operations, ensuring compliance with safety standards and regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Front Desk Agent
10 Months- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on hospitality best practices, enhancing team performance and efficiency.
- Assisted in managing budgets, controlling expenses, and optimizing resource allocation for operational excellence.
- Implemented new procedures to improve check-in/check-out processes, increasing overall guest satisfaction.
- Analyzed customer feedback to identify areas for improvement and drive strategic enhancements in service delivery.
- Coordinated with vendors to maintain inventory levels, ensuring adequate supplies for hotel operations.
- Developed staff schedules to align with occupancy rates, maximizing workforce efficiency during peak periods.
- Oversaw maintenance requests and facility operations, ensuring compliance with safety standards and regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Maintained accurate records of reservations and billing information using property management systems.
- Streamlined check-in procedures to reduce wait times during peak hours.
- Collaborated with housekeeping and maintenance departments to ensure room readiness for guests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
Bachelor's degree - Bachelor of Arts
Skills
Upselling
Office Management
Recruiting
Payroll
Supervising Experience
Assistant Manager Experience
Management
Hotel experience
Guest Relations Experience
Computer Skills
Inventory Control
Auditing
Night Audit
Microsoft Word
Financial Report Writing
Front Desk
Human Resources
Guest Services
Microsoft Outlook
Cash Handling
Administrative Experience
Interviewing
Leadership
Cash register
Windows
Presentation skills
Social media management
Hospitality
Microsoft Office
Communication skills
Customer service
Clerical experience
Hotel management
Analysis skills
Forecasting
Organizational skills
Excellent guest relation management
Minimal supervision required
Managing a 37 Rooms motel at a prime location in riverside county Training
managing and supervising the housekeeping staff Assisting in payroll
Prioritize
organize and follow up
Excellent interpersonal
analytical
and managerial organizational skills Ability to perform job functions with attention to detail
speed and accuracy
Personal Information
- Willing To Relocate: Riverside county , San Bernardino county ,Orange County.
- Authorized To Work: US for any employer
Timeline
Front Desk Agent
Bear Springs Hotel
08.2025 - CurrentRead More
Assistant Manager
Rodeway Inn n suites
04.2015 - 08.2025Read More
Front Desk Agent
Americas Best Value Inn & Suites
03.2014 - 01.2015Read More
Bachelor's degree from Bachelor of Arts
Read More