Microsoft Word
Aysegul Ates
Front Desk Agent
New Westminster,BC
Summary
As a friendly and approachable individual, I am dedicated to assisting customers in any situation. I enjoy working closely with team members to ensure a positive experience for our guests. I have previous experience as a Front Desk Agent in a busy and successful setting, where I warmly greeted customers and addressed their requests. I am ready and willing to support my team in achieving the company's goals.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Front Desk Agent
Louisville Marriott Downtown
Kentucky, Louisville
08.2021 - 09.2022
- Collected room deposits, fees, and payments.
- Receiving guest and assign room.
- Answered multi-line phone system and enthusiastically greeted callers.
- Positive communicating with guest and provide excellent guest services
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Front Desk Associate
Gloria Golf Hotels And Resort
Antalya, Turkey
04.2019 - 06.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Giving information about hotel and facilities.
- Controlling golf group proforma invoices.
- Collected room deposits, fees, and payments from departing guest.
Restaurant Hostess
Akra Hotel
Antalya, Turkey
04.2016 - 04.2019
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
Bachelor in Tourism And Hotel Management Academy - Tourism And Hotel Management Academy
Akdeniz Universty
Antalya,TR 02.2011 - 02.2020
Skills
Room assignments
Software
Microsoft excel
Power point
explore new place
From an early age, I have always been a naturally curious individual. The prospect of discovering new places to live or explore different cuisines has always filled me with excitement. I am someone who constantly seeks to step out of my comfort zone and embrace the opportunity to learn. Whether it is acquiring new knowledge or venturing into uncharted territories, I am always open and eager to broaden my horizons.
Timeline
Front Desk Agent
Louisville Marriott Downtown
08.2021 - 09.2022
Front Desk Associate
Gloria Golf Hotels And Resort
04.2019 - 06.2021
Restaurant Hostess
Akra Hotel
04.2016 - 04.2019
Bachelor in Tourism And Hotel Management Academy - Tourism And Hotel Management Academy
Akdeniz Universty
02.2011 - 02.2020
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