SUPRIT PARMAR
Senior Functional Specialist
Vancouver,BC
Summary
To work in a globally competitive environment and enthusiastically in a team to achieve goal for the organization with devotion and hard work that shall yield the twin benefits of the job satisfaction and a professional growth.
Overview
11
11
years of professional experience
6
6
Certification
Education
Bachelor of Science - Information Technology
Arunachal University of Studies
Work History
Senior Functional Specialist
HCL Tech
Vancouver, BC
05.2023 - Current
- Collaborated with stakeholders to define features, integrations and partnerships.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Participate in design and architecture sessions with clients
- Configure and customize the CRM systems based on design specifications
- Coordinate with teams across globe on custom developments, complex customizations, and portals
- Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
Senior Consultant
Infosys
Vancouver, BC
08.2021 - 05.2023
- Working with VIP customer globally and helping them meet their end goal related to Dynamics CE.
- Suggesting and tailoring solutions based upon customer requirement and implementing on their production environments.
- Testing solutions on real time user based scenario.
- Customize Dynamics CE modules like Customer Service, Sales and Field Service according to environment and helping them deploy to be on latest versions
- Working on new preview features with early release and testing them before deployment.
- Making sure to minimize downtime related to any Dynamics CE issue and meeting commitments.
- Interacting directly with Development and Product teams for feature request and Product BUGs
Subject Matter Expert
Tek Experts
Hanoi, Vietnam
12.2019 - 06.2021
- Established extensive procedures and policies for troubleshooting and resolving issues related to Dynamics CRM.
- Handling Team of 15+ Engineers with Technical roadblocks and grooming them with product updates and new features.
- Direct interaction with Clients and Development team regarding product development.
- Training Team and maintaining troubleshooting guides.
Senior Technical Support Engineer
Tek Experts
Hanoi, Vietnam
08.2018 - 11.2019
- Responded to support requests from end users regarding Dynamics CRM issues and patiently walked individuals through troubleshooting tasks.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
- Working on Escalations and Premier Clients having Microsoft CRM eco-system.
- Troubleshooting and assistance to end user and business.
- Support on issue/modifications post and pre-deployment feedback with go-live support.
- Handling customer escalations and working in collaboration with Development/product team.
Technical Consultant
Wipro
Navi Mumbai, Maharashtra
06.2013 - 08.2018
- Part of a Technical Support team where in helped to troubleshoot on technical issues related to Dynamics CRM
- Extensively worked on issue Dynamics 365 customizations, configurations, and security logic used by administrator for end users.
- Worked with creating workflows, business rules, Business Process Flows and helped MS customers to achieve their business logic and requirement.
- Worked with managing solutions in CRM.
- Worked in performance issues in CRM.
- Collaborated with client and interdepartmental peers to take client requirements and Delivered solutions on time with high quality services.
Skills
- Dynamics CE
- Microsoft Power Platform
- Dynamics Project Operations
- Dynamics Field Service Apps
- Omni-Channel Marketing
- Customer Service
- Sales Hub
- Office 365
Certification
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft Certified: Power Platform Fundamentals
Microsoft Certified: Power Platform Functional Consultant Associate
Microsoft Certified: Power Platform Solution Architect Expert
Microsoft Certified: Security, Compliance, and identity Fundamentals
Microsoft Certified Azure AI Fundamental
Timeline
Senior Functional Specialist
HCL Tech
05.2023 - Current
Senior Consultant
Infosys
08.2021 - 05.2023
Subject Matter Expert
Tek Experts
12.2019 - 06.2021
Senior Technical Support Engineer
Tek Experts
08.2018 - 11.2019
Technical Consultant
Wipro
06.2013 - 08.2018
Bachelor of Science - Information Technology
Arunachal University of Studies
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