Summary
Overview
Work History
Skills
Certification
Timeline
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SUPRIT PARMAR

Surrey,BC

Summary

To work in a globally competitive environment and enthusiastically in a team to achieve goal for the organization with devotion and hard work that shall yield the twin benefits of the job satisfaction and a professional growth.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Senior Functional Specialist

HCL Tech
Vancouver, BC
05.2023 - Current
  • Collaborated with stakeholders to define features, integrations and partnerships.
  • Recommended improvements to existing or proposed systems to enhance solution functionality.
  • Participate in design and architecture sessions with clients
  • Configure and customize the CRM systems based on design specifications
  • Coordinate with teams across globe on custom developments, complex customizations, and portals
  • Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes

Senior Consultant

Infosys
Vancouver, BC
08.2021 - 05.2023
  • Working with VIP customer globally and helping them meet their end goal related to Dynamics CE.
  • Suggesting and tailoring solutions based upon customer requirement and implementing on their production environments.
  • Testing solutions on real time user based scenario.
  • Customize Dynamics CE modules like Customer Service, Sales and Field Service according to environment and helping them deploy to be on latest versions
  • Working on new preview features with early release and testing them before deployment.
  • Making sure to minimize downtime related to any Dynamics CE issue and meeting commitments.
  • Interacting directly with Development and Product teams for feature request and Product BUGs

Subject Matter Expert

Tek Experts
Hanoi, Vietnam
12.2019 - 06.2021
  • Established extensive procedures and policies for troubleshooting and resolving issues related to Dynamics CRM.
  • Handling Team of 15+ Engineers with Technical roadblocks and grooming them with product updates and new features.
  • Direct interaction with Clients and Development team regarding product development.
  • Training Team and maintaining troubleshooting guides.

Senior Technical Support Engineer

Tek Experts
Hanoi, Vietnam
08.2018 - 11.2019
  • Responded to support requests from end users regarding Dynamics CRM issues and patiently walked individuals through troubleshooting tasks.
  • Performed root cause analysis of reported issues to decisively discern and enact corrections.
  • Working on Escalations and Premier Clients having Microsoft CRM eco-system.
  • Troubleshooting and assistance to end user and business.
  • Support on issue/modifications post and pre-deployment feedback with go-live support.
  • Handling customer escalations and working in collaboration with Development/product team.

Technical Consultant

Wipro
Navi Mumbai, Maharashtra
06.2013 - 08.2018
  • Part of a Technical Support team where in helped to troubleshoot on technical issues related to Dynamics CRM
  • Extensively worked on issue Dynamics 365 customizations, configurations, and security logic used by administrator for end users.
  • Worked with creating workflows, business rules, Business Process Flows and helped MS customers to achieve their business logic and requirement.
  • Worked with managing solutions in CRM.
  • Worked in performance issues in CRM.
  • Collaborated with client and interdepartmental peers to take client requirements and Delivered solutions on time with high quality services.

Skills

  • Dynamics CE
  • Microsoft Power Platform
  • Dynamics Project Operations
  • Dynamics Field Service Apps
  • Omni-Channel Marketing
  • Customer Service
  • Sales Hub
  • Office 365

Certification

Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Microsoft Certified: Power Platform Fundamentals

Microsoft Certified: Power Platform Functional Consultant Associate

Microsoft Certified: Power Platform Solution Architect Expert

Microsoft Certified: Security, Compliance, and identity Fundamentals

Timeline

Senior Functional Specialist

HCL Tech
05.2023 - Current

Senior Consultant

Infosys
08.2021 - 05.2023

Subject Matter Expert

Tek Experts
12.2019 - 06.2021

Senior Technical Support Engineer

Tek Experts
08.2018 - 11.2019

Technical Consultant

Wipro
06.2013 - 08.2018

Bachelor of Technology - Information Technology

Kanpur Institute of Technology

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