Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Built strong relationships with clients through consistent communication and excellent customer service.
Expanded client base by actively prospecting for new business opportunities and generating referrals.
Streamlined administrative tasks, improving overall office efficiency and productivity.
Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Mortgage Agent
Citadel Mortgages
01.2024 - Current
Worked as a level 1 mortgage agent at Citadel Mortgages
Developed and maintained strong relationships with mortgage brokers and lenders to ensure a steady flow of business opportunities for Citadel Mortgages
Developed and maintained relationships with real estate agents to generate leads for mortgage referrals
Analyzed market trends and competitor activity to identify opportunities for growth and development in the mortgage industry
Analyzed market trends and competitor offerings to identify new opportunities for Citadel Mortgages.
Air Brakes Instructor / Driving Instructor
Elite Truck Driving Academy
01.2023 - Current
Taught air brakes course and provided instruction on driving techniques as an air brakes instructor and driving instructor at Elite Truck Driving Academy
Developed and delivered engaging and interactive training modules for the air brakes course
Developed and updated the curriculum for the Air Brakes Course to ensure that it meets current industry standards and regulations
Designed and implemented a comprehensive evaluation system to assess students' knowledge and skills in air brakes operation
Reviewed and analyzed feedback from students to continuously improve the air brakes course content and delivery methods.