Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Cindy Doucette

Garson,Canada

Summary

Motivated, dedicated, and detail-oriented professional seeking to secure a career where I can utilize my skills, training, and knowledge to help achieve operational excellence.

I am a motivated, bilingual, and detail-oriented professional that possesses a versatile skill set developed through a variety of roles. I am a licensed Registered Insurance Broker of Ontario (RIBO Level 1) with training in personal insurance providing client service, and regulatory compliance. I have experience working in a call center handling high volume customer inquiry, processing confidential records, providing excellent client service, and ensure compliance with policies and procedures. I am proficient in bookkeeping and financial record management. I have a medical background in Dental Hygiene and I was also an entrepreneur in which I owned and operated my own business. I have a well-rounded professional background that allows me to adapt to different challenges. I am confident that my skills and background make me a strong candidate for this roleyears of sales experience to take on new position at established organization. Excited to exceed challenging objectives in a competitive environment.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

22
22
years of professional experience
3
3
years of post-secondary education

Work History

RIBO Level 1 Insurance Broker

BrokerLink
10.2025 - Current
  • Assist clients with home and auto insurance
  • Evaluate client insurance needs and recommend appropriate coverage options
  • Prepare insurance quotes, applications, and policy documents
  • Provide customer support for insurance policies, billing, and coverage inquiries
  • Explain policy terms, coverage limits, and premiums to clients.
  • Ensure compliance with RIBO regulations and company policies
  • Maintain client records and provide ongoing customer support

Passport Officer

Service Canada
01.2023 - 09.2025
  • Reviewed, examined and processed passport applications and supporting documents
  • Verified and authenticated client identities and their documentation
  • Made entitlement decisions based on established policies and procedures to issue passports on behalf of the Immigration, Refugee and Citizenship Canada.
  • Conducted potential fraud detection and background checks
  • Responded to client questions, provide information, advice, and guidance on program and service requirements
  • Ensured accurate maintenance of client records

T1 Adjustment Program

Canada Revenue Agency (CRA)
02.2022 - 12.2022
  • Ensured all information is accurate and complete by thoroughly reviewing documents and researching missing information.
  • Sorted through files created case numbers and routing to proper departments

Bookkeeper

Pro Stitch
Greater Sudbury, Ontario
09.2021 - 02.2022
  • Recorded daily transactions using accounting software.
  • Reconciled bank statements ensuring accuracy of financial records.
  • Processed payroll for employees, maintaining compliance with company policies.
  • Maintained organized filing system for invoices, receipts, and financial documents.
  • Processed accounts payable and receivable transactions.
  • Conducted monthly bank reconciliations.
  • Generated invoices for clients and tracked payments received from customers.
  • Performed month-end closing activities.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Utilized accounting software to streamline bookkeeping processes, increasing efficiency.

Bookkeeper

Adept Construction and Landscaping Inc
09.2017 - 11.2021
  • Maintained accurate financial records for construction and landscaping projects.
  • Managed accounts payable and receivable transactions efficiently.
  • Reconciled bank statements with company financial reports regularly.
  • Assisted in preparing financial statements and monthly reports.
  • Utilized accounting software to streamline bookkeeping tasks effectively.
  • Processed accounts payable and receivable transactions.
  • Performed basic accounting, payroll and bookkeeping services.
  • Conducted monthly bank reconciliations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Generated invoices for clients and tracked payments received from customers.
  • Performed month-end closing activities.

The Car lot Etc.
01.2015 - 12.2020
  • Bookkeeping - Managed accounts payable and receivable, prepared invoices, and tracked payments
  • Completed day-to-day transaction postings and monthly reconciliations
  • Produced financial statements and managed payroll
  • Conducted daily banking activities and produced financial reports

Hygienist and Receptionist

Val Caron Family Dental
01.2013 - 12.2015

Business Owner

Skin Amaze
01.2004 - 12.2013

Education

Registered Insurance Broker Of Ontario - Level 1 Insurance Broker

RIBO
10.2025 - 12.2025

Certificate - Human Resources Consultant

IAP Career College
01.2020 - 07.2020

Dental Treatment Coordinator

DOCS Academy of Dentistry
08.2014 - 05.2015

College Certificate - Dental Hygiene

College Boreal
Greater Sudbury, ON
09.1996 - 04.1998

Level 1 Insurance Broker

RIBO

Skills

  • Bilingual in French and English
  • Handling high-volume inbound calls
  • Resolving customer issues
  • Providing exceptional services
  • Strong attention to detail
  • Focus on accuracy and thoroughness
  • Quick to learn and adapt
  • Experienced in training and mentoring
  • Knowledgeable in Microsoft Office
  • Proficient in QuickBooks and Sage
  • Proficient in Epic and ARS
  • Proficient in data entry
  • Office administration
  • Customer service

Professional References

  • Julie Wahl, Team Leader at Service Canada, (705) 561-5056, julie.wahl@servicecanada.gc.ca
  • Roxanne Nocera, Team Leader at Service Canada, (647) 544-2168, roxanne.nocera@servicecanada.gc.ca

Timeline

Registered Insurance Broker Of Ontario - Level 1 Insurance Broker

RIBO
10.2025 - 12.2025

RIBO Level 1 Insurance Broker

BrokerLink
10.2025 - Current

Passport Officer

Service Canada
01.2023 - 09.2025

T1 Adjustment Program

Canada Revenue Agency (CRA)
02.2022 - 12.2022

Bookkeeper

Pro Stitch
09.2021 - 02.2022

Certificate - Human Resources Consultant

IAP Career College
01.2020 - 07.2020

Bookkeeper

Adept Construction and Landscaping Inc
09.2017 - 11.2021

The Car lot Etc.
01.2015 - 12.2020

Dental Treatment Coordinator

DOCS Academy of Dentistry
08.2014 - 05.2015

Hygienist and Receptionist

Val Caron Family Dental
01.2013 - 12.2015

Business Owner

Skin Amaze
01.2004 - 12.2013

College Certificate - Dental Hygiene

College Boreal
09.1996 - 04.1998

Level 1 Insurance Broker

RIBO
Cindy Doucette