SUPREET KAUR

• Ensured the accuracy of data entry into databases.
• Managed incoming and outgoing mail distribution.
• Answered phones in a professional manner and directed calls to appropriate personnel.
• Greeted visitors and provided them with information or assistance as necessary.
• Prepared correspondence, reports, memos and other documents using Microsoft Word and Excel.
• Monitored and ordered office supplies as needed.
• Created spreadsheets to track inventory levels and maintain records of purchases and expenses.
• Responded to emails promptly with accurate information.
• Met with staff members one-on-one to communicate constructive feedback and provide specific solutions to elevate quality.
• Provided administrative support to management team when requested.
• Maintained confidential files pertaining to employee records.
• Maintain confidentiality, and navigate complex inquiries in a high-volume environment.
• Compiled monthly reports detailing departmental activity.

Analyzed student financial information to assess eligibility for federal and state grants using various software programs.

• Researched government regulation changes affecting student loans and financial assistance programs.
• Processed student loan applications, ensuring accuracy and completeness of submitted documents.
• Maintained accurate records of all student financial aid transactions and disbursements.
• Advised students on repayment plan options for educational loans.
• Reviewed appeals from students with denied applications due to academic performance or other criteria.
• Provided comprehensive financial aid counseling to students and families regarding available options.
• Assisted students in navigating academic application processes and admissions requirements.

• Led a team of 45+ service agents, improving customer satisfaction and operational efficiency.
• Managed and resolved customer inquiries via phone, email, and live chat, ensuring fast and accurate resolutions.
• Processed payments, handled billing inquiries, and ensured all financial transactions were documented accurately.
• Identified and tracked customer feedback to optimize service delivery and enhance customer experience.
• Trained and mentored new team members, ensuring adherence to best practices.

• Developed and implemented lesson plans aligned with curriculum standards for diverse learning needs.
• Integrated technology into the classroom to engage students and improve learning outcomes.
• Maintained detailed academic records and provided constructive feedback on student performance.
• Worked closely with parents and administrators to support student success and growth.