Sunryeong Heo
Mississauga,Canada
Summary
Bilingual customer service professional with 4+ years of experience in fast-paced customer-facing environments. Proven ability to handle POS operations, manage cash, resolve customer issues, and work efficiently in team settings. Passionate about animals, customer service, and creating positive in-store experiences for pet parents.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Sabbatical
01.2023 - 01.2025
- Took time for personal development, travel, and skills upgrading while seeking the right long-term opportunity in customer-focused service.
Restaurant Cashier
Owl of Minerva
01.2016 - 2019
- Delivered high-quality service to over 150 guests daily in a fast-paced restaurant, ensuring customer satisfaction and order accuracy.
- Increased positive guest reviews by 30% by implementing a consistent 3-step greeting protocol.
- Reduced average transaction time by 50% using POS shortcuts, cutting peak-time lines significantly.
- Achieved 98% order accuracy by cross-referencing orders and kitchen tickets, reducing refund-related issues.
- Maintained 100% cash register accuracy for 3 consecutive years by performing detailed end-of-shift audits.
- Supported team operations by introducing a tagging system for dietary preferences, improving kitchen efficiency by 40%.
Education
Ontario Secondary School Diploma -
The Woodlands Secondary School
Mississauga, ON06-2022
Skills
- Customer Engagement & Support
- POS System Operation (TouchBistro)
- Cash Handling & Reconciliation
- Order Accuracy & Verification
- Store Cleanliness & Hygiene
- Inventory Management Support
- Fast-Paced Multitasking
- Conflict Resolution
- Team Collaboration
- Fluency in English & Korean
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Certification
Certified Emergency First Aid & CPR/AED level C
Timeline
Personal Sabbatical
01.2023 - 01.2025
Restaurant Cashier
Owl of Minerva
01.2016 - 2019
Ontario Secondary School Diploma -
The Woodlands Secondary School
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