Dylan Parsons
Dartmouth,Canada
Summary
Dynamic and results-oriented professional with extensive experience in retail management and customer service, notably at West 49. Demonstrated expertise in retail merchandising and effective communication, leading to enhanced sales performance and seamless team integration. Excelled in guest services coordination and cash management, showcasing a blend of hard and soft skills vital for advancing operational excellence.
Overview
10
10
years of professional experience
Work History
Personal Sabbatical
Dartmouth, NS
10.2023 - 11.2024
- Medical reasons prevented me from working
Key Holder Supervisor
West 49
Dartmouth, NS
05.2023 - 09.2023
- Managed store operations during opening and closing times.
- Oversaw stock and inventory.
- Boosted sales performance by mentoring employees.
- Facilitated smooth integration of new team members.
- Managed the upkeep of store displays.
- Handled returns, exchanges, and refunds promptly.
- Supported the Store Manager in daily operations activities as needed.
- Assisted in general housekeeping to maintain store image.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Handled customer inquiries and complaints with professionalism and patience.
- Submitted daily time punches and final deposits.
Assistant Manager
Charmed Aroma
Dartmouth, NS
08.2022 - 12.2022
- Distributed responsibilities efficiently and methodically.
- Processed cash, debit, and credit transactions.
- Managed incoming inventory and coordinated store transfers.
- Oversaw daily store operations, ensuring smooth opening and closing procedures.
- Maintained cleanliness and inventory levels in store.
- Submitted daily time punches and final deposits.
- Managed repair submissions.
Seasonal Sales Ambassador
Lush Cosmetics
Dartmouth, NS
07.2021 - 09.2021
- Managed transaction processes such as handling of cash, debit, and credit payments.
- Maintained cleanliness and hygiene of the site.
- Sorted and placed orders in designated areas.
- Ensured consistent implementation of FIFO procedures.
- Increased sales by encouraging customers to purchase additional products and services.
- Maintained professionality and efficiency while working closely with leadership.
- Demonstrated product features, benefits, and usage instructions to customers.
- Conducted product demonstrations to explain details, highlight features and show use.
Seasonal Sales Associate
Soft Moc
Dartmouth, NS
07.2020 - 10.2020
- Processed cash, credit, and debit transactions efficiently.
- Maintained cleanliness and organization of store.
- Managed start and end operations of the establishment.
- Managed refunds for transactions using various payment methods.
- Managed customer orders via the internet.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized store by returning merchandise to proper areas and restocked displays.
Team Member
Tim Hortons
Dartmouth, NS
07.2014 - 12.2017
- Producing diverse coffee drinks and food selections.
- Handled payment processing and recorded sales in cash register.
- Engaged in basic food preparation tasks.
- Handled customer inquiries with professionalism.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
Education
Secondary School -
Cole Harbour District High School
06.2013
Skills
- Cash Management
- Retail Merchandising
- Guest Services Coordination
- Hospitality Experience
- Effective Time Management
- Technical Proficiency
- Client Support
- Assisting Managerial Operations
- Upselling
- Sales Expertise
- Customer service focus
- Effective Communication Skills
- Adaptable Work Hours
- Effective Multi-Tasking
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Personal Sabbatical
10.2023 - 11.2024
Key Holder Supervisor
West 49
05.2023 - 09.2023
Assistant Manager
Charmed Aroma
08.2022 - 12.2022
Seasonal Sales Ambassador
Lush Cosmetics
07.2021 - 09.2021
Seasonal Sales Associate
Soft Moc
07.2020 - 10.2020
Team Member
Tim Hortons
07.2014 - 12.2017
Secondary School -
Cole Harbour District High School
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