Sunpreet kaur Virdi
Ottawa,Canada
Summary
I am motivated and friendly worker with a flexible schedule and willing to work weekends .dependable and punctual with a clean driving record.work collaboratively with team members and provide excellent customer service. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Associate
Dollarama Store
01.2024 - 05.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Answered questions about store policies and addressed customer concerns.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Maintained tidy and organized store to comply with cleanliness standards.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Senior Visa Counsellor-ISP[student Placement -sales and Operations]
LEAP SCHOLAR-Canada and Australia
02.2022 - 09.2022
- Successfully facilitated immigration processes and 200+ student placements for international students
- Consistently met and exceeded targets, ensuring client satisfaction and fostering positive relationships and sales doubled
- Developed and implemented strategies to provide students with appropriate courses aligned with their interests.
- Passionate about learning and committed to continual improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
Canada Student Visa Counselor (Student Placement- Sales and Operations)
IDP EDUCATION INDIA Pvt. Ltd.
12.2018 - 01.2022
- Providing clients with all pertinent documentation
- Keeping up-to-date with alterations to immigration laws
- Assisting clients with the completion of paperwork and ensuring that is submitted online
- Earned 'QCEC (Qualified Canada Education Counselor) award
- KPI Management: Manage the collection of sales data key performance indicators
- Create ad hoc reports for senior level management as well work on various sales related projects
- Follow up on leads promptly to increase student engagement at organization and assist students in meeting enrollment conditions and resolve any uncertainties
- Working with the C4C(Cloud for Customers) for streamline processing and to improve profitability
- Produce high quality work with strong attention to detail in numbers, communication, change management
- Scheduling Appointments, Sending emails to the students and institutions in timely manner and process admissions as per the requirement
- Gather continuous updates from institutions to find opportunities to improve sales process and manage implementation of necessary modifications
- Ensuring that students undergo medical checkups and Empathetically communicate application outcomes to students.
Sr.Visa Counselor[Canada And Australia ] (Sales and Administration)
SAGA STUDIES PVT LTD
08.2015 - 11.2018
- Working closely with Admissions of students and Counsel to educate them about changing Student Visa Rules and institution requirements
- Excellent Organization and Communications skills
- Actively listens to the issues of others in a manner that elicits cooperation and support
- An ability to communicate effectively with students and other members of the public of all age groups and backgrounds
- Ability to relate to sales professionals and work and solve problems independently
- Exceptional problem solving skills under ambiguous circumstances ensuring to provide the best outcome for students while maintaining integrity with partner relationships
- High attention to detail, able to multitask and meet deadlines
- Provide excellent Customer service to the students
- Student focused: anticipates, responds, and attends to the need of students
- Experience working with multiple teams and supporting a large sales organization
- Ability to adapt to new changing situations; able to alter course/direction when necessary
- Strong analytical and interpersonal skills with ability to work independently
- Analyze the applications of prospective students based on standard admission policies
- Assist in the development and management of sales and marketing process and programs
- Work to continually improve the quality and quantity of students
- Participate in all recruitment events, school fairs, information sessions and school visits to enhance marketing value of the organization
- Process owner for assigned clients (students) and ensuring that they are serviced and guided well from start to finish of the student Visa application process
- Liaising with the students to confirm that everything is done before the interview date
- Establishing a relationship of trust and respect with clients
- Train students for Visa Interview and Follow-up with students for any enquiries through phone calls and emails
- Education Meeting with all college admissions representatives who visit our company and facilitating meetings between college representatives and our students.
Education
MASTER IN BUSINESS ECONOMICS -
GURU NANAK DEV UNIVERSITY
01.2014
BACHELOR OF SCIENCE[ECONOMICS] -
B.B.K DAV COLLEGE
01.2012
Skills
- NIIT Computer course
- Six weeks training under Cooperative Bank during Masters in Business Economics (honors)
- Proficiency in Microsoft Office suite-Word, Excel, Power point, Outlook and HTML, C, PHP Photoshop and Flash
- Troubleshooting
- PPE use
- Problem-Solving
- Interpersonal Communication
- Conflict Resolution
- First Aid/CPR
- Organization and Time Management
- Team building
- Computer Skills
- Time Management
- Task Prioritization
- Good Telephone Etiquette
- Written Communication
- Google Drive
- Multitasking
- Public Speaking
- Microsoft Office
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Accomplishments
- Achieved targets through effectively helping with introducing new programs and new colleges by completing it with accuracy and efficiency.
- Documented and resolved student problems of choosing wrong courses and refusals with providing right programs and making them understand it will work for them which led to success..
- Collaborated with team of twenty four in the development of pathway program for nurses to make it one of the hot selling program.
Certification
won best award for Leadership skills and customer satisfaction
- Advanced level computer training course from renowned NIIT
- First Aid /CPR
- CM - Certified Manager Certification
- Earned qualified Canadian education counselor Award
- Attained platinum category award for best performance in customer sales and satisfaction.
Affiliations
- International Association of Administrative Professionals
Timeline
Store Associate
Dollarama Store
01.2024 - 05.2024
Senior Visa Counsellor-ISP[student Placement -sales and Operations]
LEAP SCHOLAR-Canada and Australia
02.2022 - 09.2022
Canada Student Visa Counselor (Student Placement- Sales and Operations)
IDP EDUCATION INDIA Pvt. Ltd.
12.2018 - 01.2022
Sr.Visa Counselor[Canada And Australia ] (Sales and Administration)
SAGA STUDIES PVT LTD
08.2015 - 11.2018
MASTER IN BUSINESS ECONOMICS -
GURU NANAK DEV UNIVERSITY
BACHELOR OF SCIENCE[ECONOMICS] -
B.B.K DAV COLLEGE
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