Sunpreet Kaur
Winnipeg,MB
Summary
Dynamic customer service professional with proven expertise at Best Buy, adept at resolving conflicts and enhancing client satisfaction through active listening and critical thinking. Recognized for efficiently handling escalated calls and maintaining PCI compliance, contributing to improved retention rates and positive feedback. Proficient in data entry and Microsoft Excel reporting.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Best Buy
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customer Complaint Resolution
- Accounts Receivable Support
- Billing Procedures
- Daily Deposit Preparation
- PCI Compliance
- Microsoft Excel / Spreadsheet Reporting
Courier Care Specialist
Skip The Dishes
01.2020 - 04.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
Bachelor of Science - Kinesiology
The University of Winnipeg
Winnipeg12-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Best Buy
08.2023 - Current
Courier Care Specialist
Skip The Dishes
01.2020 - 04.2021
Bachelor of Science - Kinesiology
The University of Winnipeg
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