Sunny Lord
Calgary,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Customer Engagement Supervisor / Duty Manager
Community Natural Foods
08.2019 - 08.2023
- Assisted customers find products, oversaw daily operations of department and store closing, ensured smooth workflow and timely completion of tasks.
Cafe
Community Natural Foods
01.2014 - 07.2019
- Made and served café beverages, prepped salad and hot food bar with focus on speed, quality and consistency.
Real Estate Agent Assistant
Marguerite Poulin Realtor
05.2012 - 06.2019
- Prepared marketing materials to attract potential clients, resulting in increased leads and overall sales.
Caregiver
Self Employed - Day home Provider
09.2011 - 06.2015
- Provided a safe, secure and stimulating home environment for children in my care.
PBS A
ATB Financial - Edmonton Branch
07.2005 - 05.2008
- Efficiently assisted new and existing customers with personal deposit and loan accounts.
Branch Support Specialist
ATB Financial - Edmonton Branch
07.2005 - 05.2008
- Pro-actively addressed branch needs, provided guidance and acting as a coach to branch staff.
PBS B
ATB Financial - Lamont Branch
07.2005 - 05.2008
- Assisted customers with their mortgage and personal loan needs.
Sales Assistant and Customer Service Specialist
ATB Financial Mid Office And Customer Care
07.2005 - 05.2008
- Assisted Personal Bankers by submitting customer's loan information for all types of loans. Answered incoming customer calls.
Front End Supervisor
Old Navy
07.2004 - 06.2005
- Supervised cashiers, addressed customer concerns, managed lines, opened and closed tills.
Sales Associate
Old Navy
07.2004 - 06.2005
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Arts - Double Major in Psychology And English
Athabasca University
Athabasca, ABSkills
- Customer Service Skills
- Effective Communication Skills
- Team Work Skills
- Multitasking
- Attention to Detail
- Organized
- Reliable
- Creative
- Strong Work Ethic
Timeline
Customer Engagement Supervisor / Duty Manager
Community Natural Foods
08.2019 - 08.2023
Cafe
Community Natural Foods
01.2014 - 07.2019
Real Estate Agent Assistant
Marguerite Poulin Realtor
05.2012 - 06.2019
Caregiver
Self Employed - Day home Provider
09.2011 - 06.2015
PBS A
ATB Financial - Edmonton Branch
07.2005 - 05.2008
Branch Support Specialist
ATB Financial - Edmonton Branch
07.2005 - 05.2008
PBS B
ATB Financial - Lamont Branch
07.2005 - 05.2008
Sales Assistant and Customer Service Specialist
ATB Financial Mid Office And Customer Care
07.2005 - 05.2008
Front End Supervisor
Old Navy
07.2004 - 06.2005
Sales Associate
Old Navy
07.2004 - 06.2005
Bachelor of Arts - Double Major in Psychology And English
Athabasca University
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