Brandy Wisebrod
Dundalk
Summary
i am a self-reliant, accountable, and hardworking individual with a track record of problemsolving, quick thinking, and strong time management skills seeking to develop my career with the Home Depot
Overview
27
27
years of professional experience
Work History
Customer Engagement Specialist
Home Depot
04.2022 - Current
- Managed customer inquiries through phone and email, ensuring timely and accurate responses.
- Resolved customer issues to enhance satisfaction and build strong customer relationships.
- Engaged with customers to identify needs, provide solutions, and address product inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service inquiries and transactions.
- Provided product and service knowledge to enhance customer shopping experience and satisfaction.
Key holder/ management
Dollar Rama
Alliston
10.2012 - 12.2019
- Executed point of sale opening and closing procedures, including daily cash register counts, change management, and routine cash deposits.
- Completed all point of sale opening and closing procedures, including daily counting the contents of the cash registers, making change for registers, and making cash deposits on a routine basis.
- Provided daily supervision, training, and coaching of other staff members.
- Delegated tasks to employees, ensuring timely and accurate completion.
- Secured the store before and after business hours and activated the store alarm.
- Exchange merchandise for customers, accepted returns and provided refunds according to company policies.
- Delivered exceptional customer service by greeting and assisting customers, addressing inquiries, concerns, and complaints effectively.
- Received merchandise from suppliers, loading or unloading skids as necessary, logging and filing invoices and receipts.
- Performed housekeeping duties to keep a clean, safe work environment ensuring all health and safety procedures were met.
production technician
Setex Canada/ Johnson Controls Inc.
Shelburne
12.1999 - 06.2009
- Visual inspector for quality control on parts and finished product(car seats)
- Operated a variety of hand tools, air guns, precision tools etc.
- Testing products or sub assemblies for quality and functionality.
- Trained new employees on assembly processes, enhancing team capability and productivity.
- Thrived in fast-paced environment, adapting quickly to changing demands.
- Rotated work stations, efficiently managing multiple tasks to ensure smooth workflow.
- Conducted tests on products and subassemblies to ensure quality and functionality.
- Performed safety audits and attended training.
- Adhered to all applicable regulations, policies, and procedures, safety and environmental compliance.
Education
Certificate in Bookkeeping -
Georgian College
Barrie, ON, CanadaHighschool diploma -
Centre Dufferin Distract Highschool
Shelburne, Ontario, CanadaSkills
- Customer service skills
- Analytical thinker
- Time-management
- Product knowledge
- Issue resolution
- Customer engagement strategies
- Problem solving
- Effective communication
- Time management
- Active listening
Timeline
Customer Engagement Specialist
Home Depot
04.2022 - Current
Key holder/ management
Dollar Rama
10.2012 - 12.2019
production technician
Setex Canada/ Johnson Controls Inc.
12.1999 - 06.2009
Certificate in Bookkeeping -
Georgian College
Highschool diploma -
Centre Dufferin Distract Highschool