Sunitha Ramachandran
Montréal,QC
Summary
Motivated customer service professional with a talent for troubleshooting, staying organized, and handling fast‑paced environments. Passionate about creating positive customer experiences and helping teams operate at their best.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Shell Service Station
09.2021 - 2026
- Supervised daily operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff on effective customer interaction techniques.
- Resolved customer complaints promptly, enhancing overall service quality.
- Implemented process improvements to streamline workflow efficiency.
Customer Service Representative
Canadian National Railways
08.2018 - 01.2021
- Managed returns and exchanges, ensuring compliance with company policies and procedures.
- Monitored inventory levels, reporting discrepancies to ensure product availability for customers.
- Adapting quickly to changes in store policies and procedures to maintain operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Sears
09.2016 - 07.2018
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Collaborated with team members to maintain efficient store operations and customer satisfaction levels.
- Educated customers about promotions and loyalty programs to drive engagement and sales.
- Assisted customers in product selection, providing knowledgeable recommendations on merchandise.
Education
Master of Science - Computer Science
Sathyabhama Engineering
India04-2004
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Languages
English
Full Professional
Timeline
Customer Service Supervisor
Shell Service Station
09.2021 - 2026
Customer Service Representative
Canadian National Railways
08.2018 - 01.2021
Customer Service Representative
Sears
09.2016 - 07.2018
Master of Science - Computer Science
Sathyabhama Engineering