Sunita kaur
Ottawa,ON
Summary
Dynamic leader with a proven track record at Mucho Burrito, enhancing customer satisfaction and fostering team growth. Excelled in problem-solving and staff supervision, significantly improving operational efficiency. Skilled in motivating students and building strong relationships, ensuring a supportive learning environment. Achieves excellence through adaptability and critical thinking.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Mucho Burrito
06.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Teacher
Senior Secondary School
02.2021 - 03.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Business Management And Entrepreneurship - Business Management
Algonquin College
Ottawa, ON06-2025
Bachelor of Commerce - Commerce
Patiala University
India, Punjab 05-2020
Skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Time management
- Team motivation
- Staff supervision
- Critical thinking
- Motivating students
- Relationship building
- Behavior management
- Parent-teacher communication
- Student engagement
- Learning strategies
- Collaborative learning
- Testing and grading
- Learning assessments
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Assistant Manager
Mucho Burrito
06.2023 - Current
Teacher
Senior Secondary School
02.2021 - 03.2023
Business Management And Entrepreneurship - Business Management
Algonquin College
Bachelor of Commerce - Commerce
Patiala University
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