Sung Wook Byun
Summary
Dynamic leader with a proven track record at Cafe Famille, adept in operations management and staff mentorship. Excelled in fostering customer engagement and enhancing team performance, significantly boosting workplace morale and efficiency. Demonstrates exceptional ability in staff management and operational improvements, ensuring high standards of service and team collaboration.
Overview
13
13
years of professional experience
Work History
Restaurant Owner/Service Manager
Cafe Famille
11.2016 - 06.2024
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and seven employees.
- Managed payroll, daily deposits, and cost controls.
Kitchen Staff Member
Bangkok Express
11.2013 - 06.2016
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Director of Online Business
Pagoda Education
09.2011 - 04.2013
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Education
Bachelor of Science - Finance
University of Illinois
Urbana-Champaign, Il USBachelor of Arts -
Yonsei University
Seoul, KoreaSkills
- Customer engagement
- Staff management
- Delivery scheduling
- Building maintenance
- Schedule coordination
- Operations management
- Performance improvement
Languages
English
Full Professional
Korean
Native or Bilingual
French
Limited Working
Japanese
Elementary
Timeline
Restaurant Owner/Service Manager
Cafe Famille
11.2016 - 06.2024
Kitchen Staff Member
Bangkok Express
11.2013 - 06.2016
Director of Online Business
Pagoda Education
09.2011 - 04.2013
Bachelor of Science - Finance
University of Illinois
Bachelor of Arts -
Yonsei University
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