Hesamuddin Hashuri
Chambly,QC
Summary
Flexible and organized person with several years of experience in management positions with non-profit as well as commercial entities. Multilingual, with ability to communicate with people across different cultures.
Overview
27
27
years of professional experience
Work History
Restaurant Manager /Restaurant Owner
Madisons Bar & Restaurant
Boucherville, QC
01.2021 - 12.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Adhered to all health department regulations regarding food storage and preparation.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
Executive Director / Co-founder
Association d'Intégration Multiculturelle du Québec
Greenfield Park, QC
03.2016 - 12.2022
- Cultivated relationships with key stakeholders, including board members, sponsors, community leaders and Immigration Quebec officers.
- Promoted community awareness of various rules and regulations about refugee sponsorship.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Oversaw file submission process from our organization to Immigration Quebec, successfully reducing delays and eliminating errors.
- Successfully submitted more than 175 refugee sponsorship applications to Immigration Quebec.
- Maintained open line of communication with all refugee applicants throughout the process, recording changes in their family status and informing Immigration Quebec accordingly.
- Oversaw the successful resettlement of all 175 refugee applicants in the province of Quebec, and provided them with the settlement and integration services such as finding them employment, helping them learn the language, enrolling their children into school, finding them apartment and other essential services.
- Provided Immigration Quebec with quarterly reports about settlement progress for each family.
Deputy Country Director
FOCUS Humanitarian Assistance Canada
09.2002 - 12.2015
- Represented the organization at high-level meetings with government officials, donors, partners and other stakeholders at national as well as regional levels.
- Developed and implemented strategies to ensure effective management of country operations.
- Created and managed budgets for travel, training and teambuilding activities.
- Organized trainings for local staff members on relevant topics such as project management or grant writing.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
- Monitored changes in political context that could affect operations or programs in the country.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed financial statements and ensured accuracy of expenditures against approved budgets.
Cashier
Montreal Currency Exchange
Montreal, QC
07.1995 - 12.1999
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Verified customers ID for large transactions.
- Assisted customers over the phone regarding store operations, exchange rates and specials.
- Processed sales transactions to prevent long customer wait times.
- Maintained updated knowledge about changes in international currencies.
Education
Bachelor of Science - Financial Accounting Management
APEJAY INSTITUTE OF MANAGEMENT
New Delhi, India06-1992
Associate of Science - Weaving Production
KHARKOV TEXTILE TECHNICAL COLLEGE
Kharkov, Ukraine10-1989
Skills
- Operations Management
- Customer Engagement
- Staff Management
- Recruitment
- Organization and Prioritization
- Complaint Resolution
- Regulatory Compliance
- Conflict Resolution Techniques
- Stable Work History
Languages
· French: (secondary level 5 and I'm taking courses towards higher levels)
· English: (advanced level)
· Persian: mother tongue
· Russian: (advanced)
Trainings and certificates
· Community-based disaster risk management, by the Asian Disaster Preparedness Center in Kabul, Afghanistan (April 2005)
· Essentials of Humanitarian Emergencies and Refugee Situations, by FOCUS Humanitarian Assistance Canada, in Ontario (Nov. 2004)
· Effective management for project development, by INTRAC in Oxford, UK (Sept. 2003)
Essentials of Management, by the NGO Resource Center in Kabul Afghanistan (Oct. 2002
Timeline
Restaurant Manager /Restaurant Owner
Madisons Bar & Restaurant
01.2021 - 12.2022
Executive Director / Co-founder
Association d'Intégration Multiculturelle du Québec
03.2016 - 12.2022
Deputy Country Director
FOCUS Humanitarian Assistance Canada
09.2002 - 12.2015
Cashier
Montreal Currency Exchange
07.1995 - 12.1999
Bachelor of Science - Financial Accounting Management
APEJAY INSTITUTE OF MANAGEMENT
Associate of Science - Weaving Production
KHARKOV TEXTILE TECHNICAL COLLEGE
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