Suneeta Kanda
Brampton,Ontario
Summary
An excellent track record with an overall experience of 15+ years within different kinds of hospitality businesses, and proven ability to combine vision, goals, creativity and strong business acumen, project management, leadership and innovative skills set to support market requirements also Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
SALES ASSOCIATE
HORNBILL INSURANCE BROKERS
Brampton, ON
07.2024 - Current
- Developed strong client relationships to enhance customer satisfaction and retention.
- Conducted thorough insurance policy reviews to identify coverage gaps and recommend appropriate solutions.
- Assisted clients with claims processing, ensuring timely resolutions and clear communication.
- Collaborated with underwriters to streamline policy issuance, improving efficiency in the sales process.
CUSTOMER SERVICE REPRESENTATIVE (CSR)
JUST ENERGY
Mississauga, ON
01.2018 - 02.2024
- Manage over 70 inbound and outbound calls in timely manner.
- Follow communication "scripts" when handling different topics.
- Identify customer's needs, clarify information, research every issue and provide solutions and alternatives.
- Seize opportunities to upsell products when arise.
- Build sustainable relationships and engage customers by taking extra mile.
- Keep records of all conversations in call center data base in comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and maintained detailed database to develop promotional sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CASHIER
MR. GREEK
Brampton, ON
01.2017 - 01.2018
- Greet customers as arrive into restaurant.
- Assist customers in deciding what to order by providing then with menu items information.
- Punch in orders for takeout and delivery.
- Provided information about any ongoing deals or discounts.
- Suggested extra items such as sides and beverages to customers in bid to meet upselling goals.
- Filled out bank deposits and ensured that all collected cash is deposited at end of shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Upsold additional products and services to customers, increasing revenue.
Hostess
TANDOORI FLAME
Brampton, ON
01.2015 - 01.2016
- Greeted and escorted customers to tables and assign server.
- Presented menu cards to customers and obtained their orders at times when servers are busy.
- Coordinated with kitchen staffs and servers to provide prompt services to customers.
- Took table reservations and party bookings from small to large groups.
- Provide training to new hire's and keep monitoring performances.
Outlet's In Charge
ELITE DINING CONCEPTS
Hoshiarpur, Punjab
01.2005 - 01.2015
- Manage and supervise department in order to achieve company standards.
- Ensuring all staffing levels are correct for each shift.
- Besides encouraging and motivating team, I was also responsible for staff training, dealing with complaints, stock control.
- Conduct short take meetings within department regularly to keep staff updated regarding work procedures.
- Check for cleanliness of both Front and Back House areas.
Education
Certificate Course - Microsoft Office
CIMT College
Brampton, ON01-2019
Certificate Course - Manual Testing
BusyQA
Mississauga, ON04-2017
Diploma in Food Production -
IITE
Punjab01-2005
Skills
- Adhere to Licensing Agencies
- Resource Management
- Revenue Generation
- Communications
- Motivational Skills
- Strategic Business Planning
- Analyzing Market Trends
- Leadership
- Team Building
- MS-Office
- Excel
- Microsoft Outlook
- Internet and Intranet (with strong keyboard &
- Problem Analysis and Solving
- Customer Service & C-SAT
- Customer Needs Assessment
- Results Oriented
- Client Focused & Relations
- Credit Decisions
- Credit Risk
- Credit And Collections
Accomplishments
- Restructured the food preparation system which resulted in more efficient production line.
- Introduced many signature/limited times offer dishes into the menu.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Awards
Star of the Month Awards (Aug & Oct 2018/ June 2019) for exceptional performance in training delivery C-SAT & meeting sales targets.
Earned lots of prizes and award in Just Energy for most number of sales.
References
Available on Request
Hobbies and Interests
I am a foodie and love watching cooking shows, I enjoy music of all kinds. Find immense satisfaction in helping others.
Timeline
SALES ASSOCIATE
HORNBILL INSURANCE BROKERS
07.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE (CSR)
JUST ENERGY
01.2018 - 02.2024
CASHIER
MR. GREEK
01.2017 - 01.2018
Hostess
TANDOORI FLAME
01.2015 - 01.2016
Outlet's In Charge
ELITE DINING CONCEPTS
01.2005 - 01.2015
Certificate Course - Manual Testing
BusyQA
Diploma in Food Production -
IITE
Certificate Course - Microsoft Office
CIMT College