Sundar Mohan
Ottawa,ON
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 3+year background maintaining customer satisfaction and contributing to company success.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walmart
Ottawa
02.2019 - Current
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Nominated few times for best employer of the month by fellow associates.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
Call Center Agent
Move Offshore Call Center PVT LTD
Chennai, Tamilnadu
05.2017 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Education
Master of Engineering - Electrical And Computer Engineering
Carleton University
Ottawa, ON04.2020
Bachelor of Engineering - Electronics And Instrumentation
R.M.D Engineering College
Chennai, Tamilnadu, India04.2017
Skills
- Store Merchandising
- Inventory Management
- Communication
- Customer Service
- Data Analysis
- Time Management
- Product Knowledge
Timeline
Customer Service Associate
Walmart
02.2019 - Current
Call Center Agent
Move Offshore Call Center PVT LTD
05.2017 - 06.2018
Master of Engineering - Electrical And Computer Engineering
Carleton University
Bachelor of Engineering - Electronics And Instrumentation
R.M.D Engineering College
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