Negin Rouzbahani
Customer Service Associate
Toronto,ON
Summary
Dynamic leader with proven expertise in customer service management and employee training, honed at ROJA BEAUTY SHOP. Excelled in store operations and team development, boosting store efficiency and customer satisfaction. Skilled in problem-solving and store merchandising, fostering a positive shopping environment. Demonstrated ability to manage cash and create engaging store displays, ensuring a seamless customer experience.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Associate
ROJA BEAUTY SHOP
05.2021 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Customer Service Cashier
Adidas
09.2016 - 02.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Retail Sales Associate
Mango
01.2013 - 06.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
AZAD UNIVERSITY
TEHRAN, IR 01.2010 - 06.2025
Skills
Customer service management
Cash management
Friendly and positive
Problem-solving
Store operations
Team development
Store merchandising
Employee training
Customer service management
Certification
TNO customer service certificate
Timeline
TNO customer service certificate
02-2025
Customer Service Associate
ROJA BEAUTY SHOP
05.2021 - 08.2022
Customer Service Cashier
Adidas
09.2016 - 02.2019
Retail Sales Associate
Mango
01.2013 - 06.2016
High School Diploma -
AZAD UNIVERSITY
01.2010 - 06.2025
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