Sumreet Kaur
Winnipeg,MB
Summary
Dynamic professional with a proven track record at McDonald's, adept in handling customer complaints and enhancing team performance. Excelled in roles requiring meticulous attention to detail and strong interpersonal skills, from Shift Manager to Bank Legal Advisor and Proof Reader. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging skills in decision-making and quality assurance.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's
03.2021 - 10.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Bank Legal Advisor
HDFC Bank
05.2017 - 08.2019
- Leveraged strong negotiation skills to resolve contract disputes quickly and amicably while protecting the bank''s best interests.
- Optimized operational efficiencies by reviewing internal policies and identifying areas for improvement related to regulatory compliance.
- Assisted with mergers and acquisitions, conducting thorough due diligence to identify potential issues.
- Partnered with outside counsel on specialized legal matters when necessary, ensuring optimal representation of the bank''s interests.
- Handled employment law matters such as employee relations issues and termination proceedings, promoting a positive work environment.
- Managed complex litigation cases, successfully defending the bank against potential losses.
- Fostered positive relationships with regulatory agencies, ensuring open lines of communication and cooperation on compliance matters.
- Streamlined processes for loan documentation review, significantly increasing efficiency in the department.
- Assisted with corporate governance matters, including preparing board resolutions and maintaining corporate records in accordance with legal requirements.
Proof Reader
The Tribune Papers
03.2017 - 01.2018
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Compared assigned tasks to internal and external information databases for accuracy and plagiarism.
- Enhanced publication quality by identifying and correcting grammatical, punctuation, and spelling errors.
- Facilitated timely project completion with efficient task prioritization and time management skills.
Education
Bachelor Of Arts In Laws - Laws
Kcl Institute of Laws
JALANDHAR05.2019
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Relationship Building
- Team Development
- Delegating Work
- Mentoring and Coaching
- Quality Assurance
- Staff Training and Onboarding
- Interpersonal Skills
Languages
English
Full Professional
Timeline
Shift Manager
McDonald's
03.2021 - 10.2022
Bank Legal Advisor
HDFC Bank
05.2017 - 08.2019
Proof Reader
The Tribune Papers
03.2017 - 01.2018
Bachelor Of Arts In Laws - Laws
Kcl Institute of Laws
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